All Reviews

405 reviews
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 star

Top Review

June 13, 2023
I began my journey with Avoya about 6 months ago. The training was excellent. It is online so you can move at your own pace. There is live support every step of the way. The trainers have a great deal of expertise and are very patient. About five months ago I began with my first client. The excellent support continued with Avoya's Early Success program. They offer outstanding workshops conducted by experts in the field. Upon completion of their Early Success program, the support continues. With every question I've had or challenge I've encountered, the Avoya team has been there with timely responses. Their platform for booking and managing travel is excellent. It's user friendly! Lastly, I credit my success, over $900,000 is sales in less than 5 months time, with the training and support I've received from the Avoya team.
January 20, 2017
Old Review

I have been with Avoya Travel since March 2008 and enjoy the experience very much. You work from your own home office, they provide leads for you to work, they market our promotions on the internet for you, they provide follow up letters to your customers, reminding them of important facts that they need to know about their upcoming trip. They are truly an innovative company, with young top notch marketing guys and girls that know how to reach the public. I'm almost 68 years old and it's wonderful to know that I can continue to work from the privacy of my own home for as long as I want. No going out to an office, in the traffic, or office politics.

January 18, 2017
Old Review

*Update, 01/18/2016*

I've been affiliated with Avoya Travel for a year now after being brand new to the industry.

Avoya is a world class organization that provides EXCELLENT free training, sales coaching opportunities and also reinvents itself to stay relevant.

By embracing the internet days and new ways customers purchase travel, I feel I'm at the top of my game thanks to Avoya. I've never worked with more caring or more talented people before now.

Their brand and marketing team also elevate Avoya to be seen as the highly reputable company it is to your potential customers. Trust me, you want them as your travel partner... only if you want to reach your true potential that is.*

I've been affiliated with Avoya Travel for a year now after being brand new to the industry.

Avoya is a world class organization that provides EXCELLENT free training, sales coaching opportunities and also reinvents itself to stay relevant.

By embracing the internet days and new ways customers purchase travel, I feel I'm at the top of my game thanks to Avoya. I've never worked with more caring or more talented people before now.

Their brand and marketing team also elevate Avoya to be seen as the highly reputable company it is to your potential customers. Trust me, you want them as your travel partner... only if you want to reach your true potential that is.

---------------------------------------------------------------------------------
6/18/2016

I cannot say enough good things about having Avoya Travel as my travel partner. I found out about Avoya through this website and reading the glowing reviews. All the positive reviews are correct!

I have 7 years experience in the insurance industry, and I'm 6 months in this fun travel adventure. Avoya Travel gives me the best opportunity for success... I would be lost without them. My sales in just 5 weeks are what I thought would be successful in a 6 month period of time... AMAZING!

Here are the top reasons I chose Avoya that I found are 100% true:
-The leads program is unique and amazing. Finding customers is the hardest part of this job, and Avoya does a phenomenal job helping me with customers that are already interested!
-Customer support is great to have people answer my questions on systems, helping me make sure I receive my commissions and advice from other agents on planning trips for my customers.
-Our American Express affiliation is very special and important to me

Also, this is a family...not just a business. Avoya truly cares about my success, and that is just so rare to find now. Getting good customer service when I shop is important, so why wouldn't that be important from my travel partner? It is very important and you are in good hands with these guys and their mentoring program!

Stop thinking and join today!

January 10, 2017
Old Review

Avoya Travel is the best Host Agency and Travel Agency in the business. It is family owned and that is what I like. Avoya Travel supports its affiliated agencies and the customers that we service. It is all about Professionalism and Integrity, but a third description not mentioned is Personal. Avoya Travel makes client's travel personal. The Avoya Live Leads Program is the best in its industry. Avoya Travel has strong relationships with the best travel companies in the industry from Princess Cruises to Amtrak Vacations to Hertz to Priceline to Allianz. What makes Avoya even sweeter and stronger is the relationship they have with American Express. Avoya Travel is the Apple of Host Agencies and in Travel all-together. The support system is there. Brad and Van and all the rest of the Avoya Travel team are the best. I stand behind my success and my passion of travel with Avoya.

January 10, 2017
Old Review

I joined Avoya in October of 2016 as an independent cruise agency. Avoya provides extensive training and an incredibly detailed and comprehensive platform. It is somewhat complicated at first, but I have received tons of help from Avoya. The live lead program provides plenty of live leads. There are people who don't end up booking, but that happens in this business; is not a negative about Avoya at all. I have received some excellent leads, and just last week I booked a $9800 cruise for two people from an Avoya lead. My experience with Avoya has been nothing but positive. I have contacted many support people and they have all been kind, knowledgeable, and professional. I joined Avoya because I found that my previous host agencies could not compete with Avoya's prices and promotions. Being part of the Avoya network gives me much better prices for my clients. In fact, I joined Avoya because I found that previously I was sending my clients to Avoya because of the great deals available. I was losing business - I was not willing to hide the best deals out there for my family and friends, so I referred a lot of people to Avoya. I can't say enough about the training opportunities, support, and access to great deals that I have with Avoya. I am so glad I joined! I am not an Avoya employee - I have my own agency, and I would not have one without Avoya.

January 9, 2017
Old Review

When I joined Avoya 5 years ago it was the best decision I've ever made for my business... since joining them I've done over 15 million dollars in personal sales and have taken 22 Cruises (and have 4 more booked over the next 7 months) most of them Free or highly discounted due to my high sales & Avoya's great relationships with suppliers. Not only am I making more income then I ever have but I'm taking off more time than ever (an average of 3-4 months per year) which I'm able to do due to Avoya's technology and live leads program that gives me all the business I need during the hours I choose to work.

January 9, 2017
Old Review

Avoya Travel is truly a fantastic host agency! I have been a member of the Avoya Travel Network going on 4 years, it was the very best decision as an independent travel agent that I could have ever made. Like many travel agents who start out alone in the field, my sales floundered from day to day and I wondered where my next client was going to come from. However, after joining the Avoya "Family" with their innovative marketing platform and live leads program my sales have soared!

My Avoya Travel Independent Travel agency went from a couple of hundred thousand dollars in annual revenue sales in 2012-2013 and now keeps me consistently reaching towards a million dollars in travel sales annually! With Avoya's list of preferred suppliers paying top notch commission, this is definitely a win-win-win-win organization a win for the Avoya Family, a win for the Travel Suppliers, a win for the Travel Agents, and definitely a win for the Avoya Travel Customers who receive personalized services from a list independent agencies owned by some of the best travel agents in the industry.

The support staff at Avoya Travel is top notch and the Anderson Family (founders, President, etc.) makes us feel as if we are truly an extended partner of their family founded enterprise. Through motivational weekly webinars led by Avoya's Executive Senior Vice President of Sales, Scott Koepf, weekly preferred vendor webinars from some of the highest profile cruise and vacation companies in the world, and through participation in the highly rated Avoya Mastermind Academy program led by Tammie Richie, Brando's Fun N' Sun Travel & Cruise an independently owned agency in the Avoya Network no longer flounders. Within several years of dedication to the Avoya Network platform, my agency has truly become an American entrepreneurial success story! Thanks Avoya, you truly are the very best Host Agency in the world travel business!

January 3, 2017
Old Review

I was planning on hosting with Avoya. I requested information by calling them and the operating asked for my phone or name. She said she could only transfer me to Robert West because he was assigned to me. She transferred me to Robert, but I got his voicemail. I called back later and they said he wasn't available. I called the next day same thing! I left messages for him to please call me back but no call backs! I got an email reply back from Robert West, Join Avoya Specialist congratulating me on my path to a rewarding future in travel. So I thought, finally, at least he emailed, which Id rather talk in person and not by email when starting a business!

He recommended Quest Training Center to obtain my training as a first time Travel agent. But it seemed like it was a generic email and he did not answer my questions. So I went to the link he provided read up on it and signed up for the class.

While researching further in the Avoya site, I found they have Avoya University that offers training. Why would they have me sign up with another school? Id rather stay withing Avoya.

I Called Robert and again he was not available. I emailed him with same questions and additional questions regarding the Avoya University, but all I got was congratulating me on signing up with Quest Training Center...it was a generic email reply to my reply questions of emails! Very frustrating!

So I called Avoya again and got an operator as before and I asked to speak to someone in Avoya University. She asked if I filled out the form on the Avoya website. I said no, because if she obtain my information, she would just transfer me to Robert West who is my assigned person! He was no help! So I said no and she put me on hold and later came back saying no one was available.

I called back later and same thing! I cannot get anyone to answer any simple questions. The operators are no use, they just obtain your information.

So I called Quest Training to ask them a question but kept getting their answering machine because they were not available. I have called during office hours multiple times!!

That is not good business especially trying to start! Thank God I did not sign up with Avoya with a contract because they would not take me until I finish training with some other partnered Quest Training Center, yet they offer their own Avoya University training, doesn't make sense.

When I get my student training pack in the mail from Quest Training Center, it's going right back for a full refund of $595!

I will not do business with either so called company because no one can talk to me or respond to my questions on email or voicemail messages!

I also went to BBB on Avoya and looked up their profile, It says 11 years in business, but their website says 50 years? Their business actually started 10/20/2006. They have probably changed their name because of bad business reviews!

I was all excited about starting my home based business travel agency, but kept coming across road blocks and cant get any answers! They just want your money! I am very disappointed!!!

I was forced to complete a star rating, I would consider -0 rating, but I had to put something to be able to send this message. I feel like they are a scam! Do Not Signed Up with Avoya or Quest Training Center!

Host Agency Response
January 4, 2017

Hi Georgina,

Thank you for your feedback. We take all reviews and feedback very seriously in our ongoing efforts to improve the Avoya Travel Network.

We apologize that your calls and questions were not answered as you expected. During the Holiday Season we had several staff on vacation and on top of that calls and emails from entrepreneurs like yourself interested in learning more about the opportunities with the Avoya Travel Network have been at record levels. Regardless, we are very sorry we could not get back to you as quickly as we should have.

We understand you’ve already talked to the owner of Career Quest who’s offered you a full refund if you choose not to move forward with their training program. We’ve left you a few voicemails too and would love to speak with you.

You wondered why we recommended you enroll in a travel agent school, such as Career Quest, instead of simply waiting to join Avoya and then attending Avoya University. Short answer: to give you the best odds of owning and managing a successful independent travel agency, and because they are very different. One does not replace the other.

Career Quest and other online travel agent schools are designed to train new travel entrepreneurs, such as yourself, how to become travel agents and travel agency owners - with little or no prior experience as a travel agent or agency owner. Avoya University, on the other hand, provides professional education for Independent Agencies in the Avoya Network that have already demonstrated they have the proficiencies needed to be a successful owner of their own travel agency. This is based on their prior experience or by having completed one of the travel agent online training schools, like Career Quest – before joining the Avoya Network. Once you successfully graduate Career Quest, or another online school, you can reconnect with a Join Avoya Specialist and together we’ll determine if the Avoya Travel Network is the right host for your independent agency.

Avoya is a family owned and operated company that traces its roots back to a Hawaiian travel company owned by the Andersons more than 50 years ago. From humble beginnings, the company has evolved into what today is known as the #1 Host with an elite and very successful network of independent travel professionals. Avoya is the #1 seller of cruises and tours in the American Express Travel Network and has established a top reputation in the industry. Compared to other leading hosts and franchises, Independent Agencies in the Avoya Network sell up to 12X more than their peers.

We are all about Integrity and Professionalism and will never quit trying to better serve Independent Agencies like yours, and thank you again for your feedback.

If you change your mind and would like to learn more about the opportunity, please call 1-888-320-4675 or reach out to me directly.

Sincerely,
Steve Hirshan
Senior Vice President of Sales Support
Avoya Travel
Steve.Hirshan@AvoyaTravel.com

December 13, 2016
Old Review

I retired after spending over 40 years working in a field completely different from sales and travel. In retirement, I felt I needed to be doing something reasonably productive. I talked with my travel agent whom I had never met in person, but after numerous conversations over the years, I felt was a personal friend. She encouraged me to become a travel agent and join Avoya. She described many of the attributes of Avoya such as the live leads program, educational opportunities, and the support system. Now, she is still a very special friend and is also my mentor. Avoya's live lead program was my primary reason taking the step out of retirement and back into the working world. I had no desire to do my own marketing. Since I joined Avoya, I have found that the live leads program works perfectly with how I want to run my business. Equally important, I have found the Avoya support system to be fantastic and a life saver more times than I care to count. They have helped me get through numerous new situations and have never laughed at me at some of the dumb mistakes I made. Avoya has truly made my new career truly enjoyable.

December 2, 2016
Old Review

As a world traveller for many years with no travel agency experience I needed not just a home based business opportunity but an 'anywhere' based opportunity. Avoya with there Agent Power system enables me to operate literally from anywhere that has internet and a phone. Avoya not only meets but exceeds my expectations.

Laurence Danter . Danter Travel

Danter Travel is an Independent Agency in the Avoya Travel Network

November 17, 2016
Old Review

I'm very proud to be a Avoya independent Affiliate. I have been in the travel business for 38 years and with Avoya for the last 8-9 years. I find the staff and support to be of the highest level. The opportunities for continuing education are endless and the technology is first rate. The leads are generally good but of course there are always the shoppers. However some of those leads over the years have actually become good friends! I'm asked why I don't retire after all the years in travel and my answer is, "when this job stops being fun then I'll retire"

Sign up for a free account to submit reviews.