Avoya Travel

The main reason would be the leads.

I was only in the business for 2 years prior to joining Avoya, and those 2 years had me to the point of failure, due to no source of leads.

It's not easy, but you can grow and succeed in this group. I could not do it in Expedia Cruiseship Centers, my initial host.

Also, I like the group rates we sometimes have, especially with Celebrity and Royal Caribbean.

When you hit on a good group rate, you have a great advantage.

Thirdly, the AvEx's (Avoya Extras). When we have PPGs or good OBCs, it also puts us at advantage.

Most leads are shoppers, at least to some extent, and if we don't have something extra to offer, we have much less chance of winning the lead.

Best,

Mark

The support for conducting your own business on your terms is why Avoya hits a homerun all the time. It takes time and patience to develop a clientele but once you get going, everything comes into place.

Overall a wonderful group of people both other agents and staff...... with a terrific administrative team, the best support staff as well as all of the educational opportunities offered everyone each and every day. Live leads of course are the main draw to first working with Avoya as a host agency, but once you are learn the ropes, it almost becomes secondary to the opportunities offered. I feel as if I am part of a great family of friends and that holds great weight when you work most of your time compared to leisure time. Simply said, I love Avoya for many reasons.

Your score: 10
Your feedback:

This is a very good host agency that really is moving along with technology and moving as fast as the world is moving . You can always call someone if you are in need of a answer of a question that you may not know. There is always someone in the forum that would help.

It has been an absolute pleasure being affiliated with Avoya Travel.

It's so evident that everyone wants to help the "newbies" succeed every step of the way.

When I first started the business, I was not too sure of myself, as far as being able "to do it"! I guess that's normal, as I had no previous experience in the industry.

From the call center agents who so nicely ask if I'll take a lead, to the tech support agents who ALWAYS help, and optional Mastermind leaders who really stand behind you, because they WANT you to succeed....I always know that someone has my back.I don't feel like I did at the beginning.. This is the start of something brand new to me...and look forward to every day as a new adventure.

I am very optimistic that I will do well selling cruises, and know that I will always have the support of Avoya Travel.

Katie Alonzo

Great Escapes Cruises

I was planning to sign up with Avoya. After going through the required CLIA courses and doing all the prelims to start the business, I was provided the IA agreement to sign. Upon review of the agreement, there were several terms in the contract that were completely different and/or very vague in favor of the host agency:
1. The agreement states that Avoya "encourages" it's agents to obtain E&O insurance. There is no verbiage stating it's mandatory, nor are there limits set. Before the agreement could be finalized, I received an email stating that they REQUIRE E&O with Avoya also listed on policy, with minimum coverage of $500k. When I pointed out that their contract stated otherwise, I was told "you have to do it" if you want to work with us.
I was also told, verbally, that you can't participate in their Live Leads program without the E&O insurance, again there is nothing in their contract that states this condition regarding live leads. I have worked in other industries that require E&O, but always had the company cover the agent, not the other way around.
2. You have to include a credit card number on the agreement for charges and fees. The wording is "including, but not limited to" monthly fees etc. I was certainly not comfortable with this, as they could charge any amount for any reason and I would have no legal recourse. Again, they refused to change this clause.
Once I had initially inquired about joining, the were quite aggressive in pushing me to complete everything. I would be very wary of signing up with this company. Clearly a legal agreement is not binding to them and they feel they can make up requirements on the fly. This is not the was I do business, and decided to sign up with another host agency.

After extensive research, I chose Avoya as my host agency because of the requirements involved in order to join. Avoya ensures that you are educated about their company, the companies they partner with and the travel industry. I've been with them for a few months now and I know I made the right choice. I've gotten one on one mentoring, opportunities for continued learning and the marketing Avoya provides is amazing. I get leads every single day. I couldn't ask for a better Host company than Avoya!

The support that I get from Avoya cannot be beat by any competitor. It has been a slow start for me but every time I had a question or problem, it was taken care of immediately. When I call a vendor and say I am with the Avoya Travel Network, things go a lot fastr and smoother. I would encourage all my friends to join Avoya. I thank you for your support and encouragement.

Avoya has everything I need built in. I just have to know where to look or who to ask. The community forum is great. I just discovered it and it was very helpful. I now know I am not alone. There is a support system. Being new to the industry I have so much to learn and I have access to everything I need to be successful.

The ongoing support provided. The feeling of "in-it together" is very real.