Sr Travel Consultant

Discount Tire

Full-time Leisure Agent Scottsdale, AZ

Overview Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. Under minimal supervision, provides timely and accurate business travel services for air/car/hotel/rail reservations. Works closely with other departments in coordinating off-site meetings and group air and hotel requirements for corporate events. Assists with analyzing corporate travel data and identifies areas for cost savings and reports information and trends to senior leadership on a regular basis. Provides leadership and guidance to travel consultants. Responsibilities Counsels employees on efficient routes, lowest available rates and ensures compliance with all Company travel policies when booking travel reservations. Provides superior customer service and timely travel reservations through the effective and efficient use of SABRE. Processes ticket exchanges, refunds and voids for travelers. Manages all non-refundable airline tickets to ensure use of all credits. Prepares weekly report and uploads to SABRE scripts and Concur Travel for use. Addresses all employee inquiries and/or complaints in a timely manner. Arranges off-site meetings and tracks savings. Coordinates group air and hotel requirements for corporate events. Assists with managing and monitoring the Company's performance relating to existing airline, hotel and car contracts. Assists with monitoring and ensures compliance with Company travel policies in all corporate travel and assists with preparing monthly policy exception reports to senior leadership. Assists with continuously monitoring corporate travel for areas of cost saving opportunities. Assists with annual preferred hotel RFP (request for proposal). Continuously audits and reviews department processes and procedures and develops improvements. Assists with the monthly travel card expense report submission. Provides Concur Travel training to users as needed. Provides leadership and guidance to travel counselors. Assists with special projects assigned by management. Qualifications This position requires a minimum of ten years of travel industry experience. Excellent international and domestic geographical knowledge is essential. Proficient knowledge of native SABRE is a must. Concur Travel administration knowledge is preferred. Intermediate level computer experience, including skills in Microsoft Word and Excel, is required.Experience with Powerpoint is preferred. Proven ability to work under pressure and manage multiple priorities in a fast paced environment. Strong problem solving, organizational skills and verbal and written communication skills. Proven excellent customer servicing skills with high-profile customers. Consistently meet deadlines, present a professional demeanor and working well independently is essential. In addition, organizational and problem solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Maintaining confidentiality, treating others with respect and upholding Company values is key. Educational Requirements: This position requires a high school diploma or GED. Additional college level travel classes or travel certification are beneficial.