What do you like most about Tern?
The development team is super responsive to what the modern travel agent needs. They have a list of items that are in the works and is easy to add to the request list. I've been with them for a while now and its a different platform than it was then. It's always growing and adapting to what it's users need.
What are some areas of Tern's product that could be improved?
It's a work in progress and sometimes it's hard to wait for things you know are on the way.
What problems does Tern solve for you?
I love how easy it is to make a great itinerary, take payments, keep track of sales and commissions. Even has a mobile app for clients to hold tickets and confirmations.
What do you like most about Tern?
TERN is like if all the good parts of ALLL the other travel agent tech out there (CRM, Itinerary builder, itinerary apps for client, proposals, fee collectors, etc) all had a BEAUTIFUL baby!! I love all the features and the team is VERY responsive to requests and issues.
What are some areas of Tern's product that could be improved?
There are some aspects when it comes to groups but they are already making improvements based on agent feedback.
What problems does Tern solve for you?
All in one place for everything. I no longer need 2,3,4 subscriptions to do what I want or need to provide for my clients. They make me look so much more professional and on my game (even on those days where I’m not).
What do you like most about Tern?
The company's response to clients is truly outstanding. They are forward-thinking with a clear and cohesive vision for the future. Not only do they consistently enhance what’s already in place, but they also keep innovating and adding more value. I’m especially impressed with the layout—it's so easy to follow my workflow and stay on top of everything happening.
What are some areas of Tern's product that could be improved?
Groups. I'm excited to see how the group feature unfolds since it's already on the schedule. It would be fantastic to have the ability to schedule emails, and I'd also love a bit more control over the formatting and content of printed itineraries.
What problems does Tern solve for you?
The biggest issue Tern solved for me, almost immediately, was the overwhelming sense of chaos I had before using it. I had papers scattered everywhere and constantly worried I’d miss something important. Tern’s organized layout, especially the column view, made it so much easier to track my progress and fine-tune my workflow. As a result, I can now deliver high-quality customer service to my clients with much more confidence and efficiency.
What do you like most about Tern?
I love that it's more of all in one solution. Also, they are constantly making improvements and enhancements all the time. They even let us make suggestions and have users vote on them.
What are some areas of Tern's product that could be improved?
None as they are constantly evolving. Also, they actively take are suggestions and implements them.
What problems does Tern solve for you?
CRM, Email masking, e forms, meeting scheduler, itinerary builder, proposals, invoicing, PCI compliant credit card authorization, task automation. Also, since they have the email masking capability, I can send out forms, proposals, etc. to appear to come directly from my email address and then Tern consolidates all of those and attaches them to that client or to that client's trip for easy reference.
