What do you like most about Tern?
This truly is an all in one platform (with the exception of email which should be coming). Beautiful itineraries, and even the user interface. It makes it so easy to go from start to finish with a client. They are regularly and diligently making updates to make it even better, so just when you think it can't get better, it does just that. Also, the AI features and the group features are downright amazing.

What are some areas of Tern's product that could be improved?
The reporting could be a little more in depth and it needs a dashboard. Both of which are in the works.

What problems does Tern solve for you?
Keeps me from going back and forth between multiple programs which also helps in preventing errors / typos. It's an easy to use platform for both myself, my clients, and my agents. It also helps save on the monthly overhead by not having to pay for multiple programs.

What do you like most about Tern?
As a new advisor, Tern has been an amazing asset in my tech stack. It is practically an all in one system that makes it very easy to provide professional looking proposals, create itineraries, keep track of client emails, and keep track of commissions! It has been beyond invaluable in helping me grow my business.

What are some areas of Tern's product that could be improved?
Tern has changed and grown tremendously in the past year and the growth is based on advisor feedback, which I really appreciate.

What problems does Tern solve for you?
The biggest benefit for me, as a cruise specialist, is their cruise library and being able to pull in a complete itinerary with the click of a button.

What do you like most about Tern?
I liked that this was an all in 1 program and continuously updated based on user feedback.

What are some areas of Tern's product that could be improved?
They update the program weekly so they solve problems super fast.

What problems does Tern solve for you?
Speeds up my computer time and saves me time to focus on marketing my business.

What do you like most about Tern?
The founders of Tern are very good at listening to the members and implementing their ideas and requests into the Tern experience. The software is clean and fun to use. I love the growth..

What are some areas of Tern's product that could be improved?
Im waiting for groups and landing pages. Would also love to be able to give clients coupon codes to use at booking.

What problems does Tern solve for you?
Saves me time. Creates a beautiful presentation for clients.

What do you like most about Tern?
I love that they listen to our suggestions and provide a roadmap to requests that are being implemented. I love the automation and dashboard. The training videos allow me to figure things out before going to tech support.

What are some areas of Tern's product that could be improved?
I have no suggestions at this point, but will update if things change.

What problems does Tern solve for you?
I love that I am able to keep track of commissions, travel requests, service fees and so much more. There are so many features that I love but my favorite is the dashboard where I can see where all trips are in my queue. They are very affordable for the value. I can foresee me using their system for years to come. Try them out, you will not be disappointed.

What do you like most about Tern?
The layout works for me. This is weird to say, but I just prefer it to other travel software that I have tried. The AI tool for parsing out FIT itineraries is top notch and helps decrease the time that you're spending on building custom itineraries. The automation and task are robust and help streamline processes. If you're a FIT Travel Advisor, it can definitely help you with Itinerary planning. The owner listens to feedback and actively monitors the Tern Facebook group for feedback.

What are some areas of Tern's product that could be improved?
As with any new company it's going to have some growing pains. They have a roadmap, but it's slow going at them moment for them to roll out things that other software already does.

What problems does Tern solve for you?
FIT Travel and saving time. Plus combine it with a more robust CRM then other travel software companies and you have an amazing product.

What do you like most about Tern?
The development team is super responsive to what the modern travel agent needs. They have a list of items that are in the works and is easy to add to the request list. I've been with them for a while now and its a different platform than it was then. It's always growing and adapting to what it's users need.

What are some areas of Tern's product that could be improved?
It's a work in progress and sometimes it's hard to wait for things you know are on the way.

What problems does Tern solve for you?
I love how easy it is to make a great itinerary, take payments, keep track of sales and commissions. Even has a mobile app for clients to hold tickets and confirmations.

What do you like most about Tern?
The support from the Tern team is amazing. We ask for it and they do their best to implement it. The platform itself is easy to use, creates beautiful itineraries, is becoming an all in one platform for everything your agency needs: proposal and itinerary creation, CRM, accounting, payment authorization, and more. And they have AI to easily import a PDF or copied text so no more copy/pasting endless documents.

What are some areas of Tern's product that could be improved?
The word processing element is a little clunky so formatting is sometimes a challenge.

What problems does Tern solve for you?
I don’t have to have multiple programs for each part of my business.

What do you like most about Tern?
I have used Tern since its early beta days and have seen the company grow into one of the most powerful tools in the trade. The team at Tern is the secret sauce, a mix of incredibly focused on customer service, user experience, and building tools quickly so they can perfect them later.

What are some areas of Tern's product that could be improved?
Tern consistently works to improve the core user experience, providing all users with a single platform to manage client information, communicate with clients, and present beautiful itineraries. What area of improvement could be addressed in the coming months?

What problems does Tern solve for you?
As an agency owner, Tern has provided a unified platform for Rainbow Getaways advisors, including a secure CRM, an itinerary builder to present information to clients, and a breeze-to-use commission reconciliation process. Add in the newly released collaboration pieces and the soon-to-be-released group features, and Tern will have created one of the most potent tools for agency owners and independent advisors in the travel trade.

What do you like most about Tern?
As a company they are super transparent, honest, and provide excellent support for their services. They take what travel agents need/want, and they say "how can we make it even better." Then they blow our minds with what TERN can do and how it looks. They are constantly "shipping" new updates that have value. I can see how hard they work, but more importantly how much passion they have for what they do and for the travel industry. They are trying to make our lives as travel agents as easy and possible. Getting rid of all the obsessive copy/paste we have to do to pull together a quote/itinerary. Oh, I almost forgot, when a client completes my form, it automatically creates a TRIP for me, with all their information they inputted! I can tell these are all TECH people, that know exactly what they are doing & spend a lot of time to do right by us, the travel agent.

What are some areas of Tern's product that could be improved?
They are still shipping new features. So, they are currently working on groups, which is a huge missing feature. However, they should start shipping some of those in the next month and continue to do so as they enhance. I am waiting patiently for their email marketing to integrate, so I don't have to pay even more for that side subscription as I don't like TESS at all for those. I would also like to embed my forms into my website. AS of now they are just linked in my site. But again, I know all of these are coming down the road. And when you see them working so hard on getting us what we need & the timing of it all. I will happily wait for these little things, that I know are coming.

What problems does Tern solve for you?
They make putting together quotes, much faster. It has been a true time saver. The credit card authorizations are automated!!! HUGE time saver. They keep all my documents together attached to the itinerary. Their boards on the TRIP screen is SO helpful to see where I am in the planning stage. From initial contact to quoting to following up, booked/paid and more! It has really helped me with my follow up, because I can easily see which trips are in that stage! Game changer! Also, the templates that we can save, to easily use again. Specifically the emails, are a game changer. Whenever I send an email to the client, I almost always have a template saved for that, so I am not typing over and over again the same things! And it is super easy to find which email I want, and select it. For example "congrats your deposited" or "thank you for your pament" or "Your proposal is ready" or "how to make a payment". Super easy to pull those emails up, and easily send to the client. Plus my gmail is automatically connected, and I can access all that are related to a TRIP, right from TERN.