What do you like most about Tern?
The development team is super responsive to what the modern travel agent needs. They have a list of items that are in the works and is easy to add to the request list. I've been with them for a while now and its a different platform than it was then. It's always growing and adapting to what it's users need.
What are some areas of Tern's product that could be improved?
It's a work in progress and sometimes it's hard to wait for things you know are on the way.
What problems does Tern solve for you?
I love how easy it is to make a great itinerary, take payments, keep track of sales and commissions. Even has a mobile app for clients to hold tickets and confirmations.
What do you like most about Tern?
I liked that this was an all in 1 program and continuously updated based on user feedback.
What are some areas of Tern's product that could be improved?
They update the program weekly so they solve problems super fast.
What problems does Tern solve for you?
Speeds up my computer time and saves me time to focus on marketing my business.
What do you like most about Tern?
The founders of Tern are very good at listening to the members and implementing their ideas and requests into the Tern experience. The software is clean and fun to use. I love the growth..
What are some areas of Tern's product that could be improved?
Im waiting for groups and landing pages. Would also love to be able to give clients coupon codes to use at booking.
What problems does Tern solve for you?
Saves me time. Creates a beautiful presentation for clients.
What do you like most about Tern?
I love that they listen to our suggestions and provide a roadmap to requests that are being implemented. I love the automation and dashboard. The training videos allow me to figure things out before going to tech support.
What are some areas of Tern's product that could be improved?
I have no suggestions at this point, but will update if things change.
What problems does Tern solve for you?
I love that I am able to keep track of commissions, travel requests, service fees and so much more. There are so many features that I love but my favorite is the dashboard where I can see where all trips are in my queue. They are very affordable for the value. I can foresee me using their system for years to come. Try them out, you will not be disappointed.
What do you like most about Tern?
The layout works for me. This is weird to say, but I just prefer it to other travel software that I have tried. The AI tool for parsing out FIT itineraries is top notch and helps decrease the time that you're spending on building custom itineraries. The automation and task are robust and help streamline processes. If you're a FIT Travel Advisor, it can definitely help you with Itinerary planning. The owner listens to feedback and actively monitors the Tern Facebook group for feedback.
What are some areas of Tern's product that could be improved?
As with any new company it's going to have some growing pains. They have a roadmap, but it's slow going at them moment for them to roll out things that other software already does.
What problems does Tern solve for you?
FIT Travel and saving time. Plus combine it with a more robust CRM then other travel software companies and you have an amazing product.
What do you like most about Tern?
The development team is super responsive to what the modern travel agent needs. They have a list of items that are in the works and is easy to add to the request list. I've been with them for a while now and its a different platform than it was then. It's always growing and adapting to what it's users need.
What are some areas of Tern's product that could be improved?
It's a work in progress and sometimes it's hard to wait for things you know are on the way.
What problems does Tern solve for you?
I love how easy it is to make a great itinerary, take payments, keep track of sales and commissions. Even has a mobile app for clients to hold tickets and confirmations.
What do you like most about Tern?
The support from the Tern team is amazing. We ask for it and they do their best to implement it. The platform itself is easy to use, creates beautiful itineraries, is becoming an all in one platform for everything your agency needs: proposal and itinerary creation, CRM, accounting, payment authorization, and more. And they have AI to easily import a PDF or copied text so no more copy/pasting endless documents.
What are some areas of Tern's product that could be improved?
The word processing element is a little clunky so formatting is sometimes a challenge.
What problems does Tern solve for you?
I don’t have to have multiple programs for each part of my business.
What do you like most about Tern?
I have used Tern since its early beta days and have seen the company grow into one of the most powerful tools in the trade. The team at Tern is the secret sauce, a mix of incredibly focused on customer service, user experience, and building tools quickly so they can perfect them later.
What are some areas of Tern's product that could be improved?
Tern consistently works to improve the core user experience, providing all users with a single platform to manage client information, communicate with clients, and present beautiful itineraries. What area of improvement could be addressed in the coming months?
What problems does Tern solve for you?
As an agency owner, Tern has provided a unified platform for Rainbow Getaways advisors, including a secure CRM, an itinerary builder to present information to clients, and a breeze-to-use commission reconciliation process. Add in the newly released collaboration pieces and the soon-to-be-released group features, and Tern will have created one of the most potent tools for agency owners and independent advisors in the travel trade.
What do you like most about Tern?
As a company they are super transparent, honest, and provide excellent support for their services. They take what travel agents need/want, and they say "how can we make it even better." Then they blow our minds with what TERN can do and how it looks. They are constantly "shipping" new updates that have value. I can see how hard they work, but more importantly how much passion they have for what they do and for the travel industry. They are trying to make our lives as travel agents as easy and possible. Getting rid of all the obsessive copy/paste we have to do to pull together a quote/itinerary. Oh, I almost forgot, when a client completes my form, it automatically creates a TRIP for me, with all their information they inputted! I can tell these are all TECH people, that know exactly what they are doing & spend a lot of time to do right by us, the travel agent.
What are some areas of Tern's product that could be improved?
They are still shipping new features. So, they are currently working on groups, which is a huge missing feature. However, they should start shipping some of those in the next month and continue to do so as they enhance. I am waiting patiently for their email marketing to integrate, so I don't have to pay even more for that side subscription as I don't like TESS at all for those. I would also like to embed my forms into my website. AS of now they are just linked in my site. But again, I know all of these are coming down the road. And when you see them working so hard on getting us what we need & the timing of it all. I will happily wait for these little things, that I know are coming.
What problems does Tern solve for you?
They make putting together quotes, much faster. It has been a true time saver. The credit card authorizations are automated!!! HUGE time saver. They keep all my documents together attached to the itinerary. Their boards on the TRIP screen is SO helpful to see where I am in the planning stage. From initial contact to quoting to following up, booked/paid and more! It has really helped me with my follow up, because I can easily see which trips are in that stage! Game changer! Also, the templates that we can save, to easily use again. Specifically the emails, are a game changer. Whenever I send an email to the client, I almost always have a template saved for that, so I am not typing over and over again the same things! And it is super easy to find which email I want, and select it. For example "congrats your deposited" or "thank you for your pament" or "Your proposal is ready" or "how to make a payment". Super easy to pull those emails up, and easily send to the client. Plus my gmail is automatically connected, and I can access all that are related to a TRIP, right from TERN.
What do you like most about Tern?
Tern is clean, simple, and user friendly (both the advisor and client). What more could you ask for? It’s the first software that leads with an itinerary builder that IS also your invoice. It’s simply genius and I am so proud to recommend this company to your agency and agents. While it may seem expensive, being able to easily track all of your sales and commissions and onboard a new client within minutes is not only worth it, the system pays for itself in a day. Our sales are steadily increasing each week and a lot of this is due to Tern. Highly recommend!
What are some areas of Tern's product that could be improved?
This question is a funny one to me because Tern is always improving and they believe that they can always do better. What other company puts out updates every single week?
What problems does Tern solve for you?
Tern makes the process seamless for our agency from the moment a client reaches out, we have automations in place to send an inquiry form to the potential client, once received send an email with our calendar to schedule our first meeting, then send a recap and fee invoice, on and on. These automations and templates that we can build are life changing for our agency. While it takes a while to build up your library and we are continuing to do so, we never have to do that work again. Beyond this, the software is just so darn easy to use with a very robust (and always improving) agency back office. In essence, it solves almost any problem that we had before and I’m confident that soon it will solve all of them.
What do you like most about Tern?
Complete proposal, itinerary and booking management platform built with TA protections at the foundation. Responsive team that listens to our needs in providing features.
What are some areas of Tern's product that could be improved?
Managing travel groups (which should be delivered in last of 2024), lack of a TA app and providing emailed receipts to show payments with remaining balances. However, each week brings new features.
What problems does Tern solve for you?
Streamlines my client processes and my clients love the system. It’s a win-win.
