Travel Edge

I joined Travel Edge Network (TEN) in January 2019 as a new to the industry advisor. I joined at a time of rapid expansion and acquisition of mostly established agents, and TEN didn't have a robust program for onboarding newer agents. This was discussed when I joined, so my expectations were properly managed. However, it was a hard first year. Followed by a pandemic. However, I am so proud to be working with TEN and have seen their investments in ADX (our proprietary booking software) and training pay off for me in large ways. While the programs were not in place when I joined, Ken Neibaur and Michelle Leal were always available to troubleshoot a problem I was facing or provide me opportunities to grow my business.

Going into my 4th year as an advisor, I am approaching $1M in annual sales and my business continues to grow by offering my clients great experiences through TEN negotiated partners and beyond.

I have been with Travel Edge since August 2020. I was formerly an employee with a local travel agency here in Nashville. I joined Travel Edge as an Independent Contractor. They have been supportive from the start. I love the new ADX booking system. This being my second career, I struggled with learning SABRE for bookings and had an air agent who booked my air for me at my previous agency. With Travel Edge's ADX booking system, I am able to book flights for my clients with ease. I was losing so much in commissions before and did not even realize it. Now, I am able to earn commissions on all the parts of travel that I book for my clients.
Additionally, Travel Edge is all about educating their IC's and offering travel experiences. I have been able to attend DUCO France, the Ensemble Conference, and ILTM America. I love getting to meet with suppliers one on one.
I do love the Limitless Events that Travel Edge offers that are happening at least twice a year.
The management team is responsive and supportive. I truly feel that I have a home.

I actually joined the Travel Edge network as an affiliate agent of one of the core agencies that makes up the former WorldView Travel network from years and years ago, which is now Travel Edge/Trip Arc/Ensemble family. I'm a GDS agent Sabre access to manage our bookings since we are all "old school" at my agency and I didn't want to put down an ARC bond and sign contracts with either Sabre or Worldspan, so this agency was referred to me by a friend whom we do media work with (blogger/national news referrals, etc). We liked the net fares & commissions at WVT, however it was a manual process and we had a PDF guide of about 100 pages with all the contracts, commission info, and ticketing entries .

In 2018 we were told about the ADX system and have been using it in conjunction with Sabre and its been a treat. The GUI is great for non-GDS agents with multiple search options and abilities, including access the Sabre Emulator with Sabre-generated bookings (that way you can cancel, void, make minor changes without bugging support). The system displays our preferred airlines, commission levels, and makes shopping easy. Most sales are instantaneous, but complex items are handled by the support team. The hotel engine is nice, has a few kinks, but also helpful. There's no cruise booking engine in ADX, but Ensemble has one (we have a separate login for that system). Car rentals are on your own, but we do them in Sabre as a GDS agent.

TE provides plenty of communication & training for agents, as well as an awesome intranet that makes information easy to find (eg: those 150 pages of contracts are now organized on the intranet, so we know exactly where to go when we do any GDS bookings). The reporting system is nice, and I just can't say enough good things about TE. I really enjoy the flexibility of having BOTH Sabre GDS and the ADX GUI.

I have been with Travel Edge since 2021, initially as an employee and now as an IC.
Travel Edge's technology and commitment to evolving/streamlining the booking, invoicing and tracking process for Advisors is second-to-none, and the reason I stayed on as an IC after I resigned.
Leaving Virtuoso was a challenge for the agency and I feel like TE has pivoted well in a very short time.
There is still a long way to go, but I do see the progress and commitment to continue to do better/be better.
The motto "fail fast, learn fast" definitely applies here, and there have been a lot of failures and a steep learning curve. That said, I see the forward progress.
No host agency is the right fit for every Advisor. As with finding the perfect hotel room, you need to put the right head on the right bed.
Travel Edge works for me because of my experience and because I have been with several other agencies and know what I'm getting vs. what I am giving up.
ADX is a very powerful tool and makes my job easier .. I make more money because of ADX, and Travel Edge is completely committed to enhancing and improving this tool.

I've been with Travel Edge NYC since 2018 and I've seen it go through many changes. First and foremost, I believe in what Travel Edge is doing and the innovations it has strived for and continues to make in the luxury travel space. I'm profoundly proud to be with an organization that offers great service and support to its travel advisors. I've worked hard to grow a boutique agency that offers my travel clients impeccable service and I couldn't have done that without the help of the Travel Edge Team.

My business partner and I have been in the business for over 15 years. Although we had spoken several times about making a change from our current agency we could never find the right time to do it. Ironically, the COVID-19 pandemic created the perfect opportunity to reset and start the search for a new partnership. After speaking with several of my friends on the supplier side and to several host agencies we decided that TE was the perfect fit. From the technology to the people to the networking opportunities as well as their reputation within the community it was a great fit. Two years later and we couldn't be happier. Our team of eight are all incredibly happy with the move and look forward to all of the exciting things yet to come. Please feel free to reach out if you have specific questions!

I switched to Travel Edge in 2020 because I was looking for a forward thinking agency that was well respected within the industry. Travel Edge's business model has been established to support each individual IC, maximize their revenue, and provide transparency. I have been impressed with their industry leading supplier relationships and their consistent drive for ongoing support and improvements. Was a great shift for me and I would highly recommend to others!

Travel Edge has afforded me many opportunities to grow my business! Support through the Network and leadership as well as from my fellow IC's continue to increase and evolve. Most recently I've been afforded the opportunity to attend a FAM to the BVI, sponsored by the BVI tourism board. This trip allowed us to see extremely unique and high end properties that are ultra luxury and exclusive. This chance to experience the BVI islands and exclusive inside looks at these villas and estates gave me an insight into the myriad of possibilities for future bookings in this region. The support from our Agency team and the host team at BVI Tourism was immeasurable. From before we left, throughout the trip to our exit from the location: BVI Tourism and Travel Edge Network staff were there to instruct, experience, troubleshoot and enhance our visit. This agency continues to amaze me with the possibilities to grow my business!

Travel Edge is the second host agency that I've been with and they have been extremely supportive. They are proactive instead of reactive and are continually asking for advisor feedback and input so that they can improve processes and systems. Travel Edge also has a robust leadership and advisor services team who specialize in different verticals so it's always clear who we should reach out to for help and with questions and everyone responds quickly. I couldn't be happier with the team and company!

I made the move to Travel Edge back in 2019 after 9 years of working under another leading host agency because I was looking for a leader in the global, luxury space as well as more robust technology tools that could accelerate my business.

Since then, I've experienced a significant increase in my overall commission margins due to TE's best-in-class/preferred commissions with every major travel supplier in the industry as well as the revolutionary functionality of Travel Edge's proprietary ADX platform which provides CRM, marketing, GDS, itinerary generation and invoicing/back office financing functionality all-in-one.

Another huge advantage of being a part of the Travel Edge network is having the best airline contracts in the industry as well the support of an experienced, in-house air team. Booking airfare for my clients is now a pleasure and a very productive revenue stream for my business as I am able to access an entire team of super experienced airline GDS experts 24/7...no more long hold times with the airlines, having to stress over Sabre/Amadeus debit memos or deal with 'customer no-service' consolidators!

Lastly, I cannot say enough about the support we receive from the TE administrative staff and leadership team. From our local office manager here in Atlanta and the amazing finance team, to the IT support dept. and all the way up to the Vice President, they work tirelessly to support our business growth and are constantly tracking unpaid commissions, providing us with direct connections to the best luxury supplier/vendors through the ongoing Limitless Conferences, advocating for innovative technology improvements, providing immediate solutions to any technical issues that come up, organizing the best FAM opportunities, and so much more.

I now have the tools and resources I need to work more efficiently and increase my revenue, a collegial, professional network of hundreds of the most experienced, luxury advisors in the business as well as the support of an entire administrative team that's hard at work to accelerate my business growth. There's not a day that goes by that I am not thankful to have switched over to the Travel Edge network.