All Reviews

405 reviews
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Top Review

June 13, 2023
I began my journey with Avoya about 6 months ago. The training was excellent. It is online so you can move at your own pace. There is live support every step of the way. The trainers have a great deal of expertise and are very patient. About five months ago I began with my first client. The excellent support continued with Avoya's Early Success program. They offer outstanding workshops conducted by experts in the field. Upon completion of their Early Success program, the support continues. With every question I've had or challenge I've encountered, the Avoya team has been there with timely responses. Their platform for booking and managing travel is excellent. It's user friendly! Lastly, I credit my success, over $900,000 is sales in less than 5 months time, with the training and support I've received from the Avoya team.
January 23, 2019
Old Review

Love Avoya's technology and support system.

January 22, 2019
Old Review

I have been with Avoya for several years and everyone that works with Avoya is always helpful even other agents are always willing to help. Makes you feel as part of a family not just another number.

Elaine Bernier
Over 25 years of Travel experience

January 17, 2019
Old Review

My whole reason for staying with Avoya is its core values. Integrity and Professionalism. When a business is run with that value system all other aspects fall into place.

January 16, 2019
Old Review

With AP everything is right out in front of you. I do not use "Live Leads" (as you know), but think that someone new to the industry would find the feature invaluable. I've been around for a long time and have rarely been disappointed! I especially like that I am permitted to "do my own thing!"

January 7, 2019
Old Review

The Live call-in leads almost priceless, web registered leads great. Most important part of biz resolved, no marketing, social media or investment required to generate quality leads. Avoya does a great job and I love their specialty leads.
Avoya Mastermind, academies at sea and support excellent. Staff wonderful. Once I understood their software system I realized how good it is, but it was a little overwhelming in the beginning. Just know it is NOT easy going in the beginning. It takes time to close the leads and build a book of business. If you can hang in there it is very worth it. Love working from home. Would rather work 80 hours a week from home than 40 hours a week in an office. Just love everything Avoya. There simply is no other host agencies out there like Avoya, and if everyone knew about Avoya there would be very few other host agencies staying in business. It is the perfect opportunity for first times in the trav biz as well as seasoned agents. I feel very lucky I found Avoya amongst all of the other host agencies.

December 23, 2018
Old Review

Love the Live Lead program. All of the staff at Avoya are very friendly and QUICK to respond.

December 22, 2018
Old Review

I have been with Avoya Travel since July of 2016 and thus far it has been the best decision! The database is user-friendly, the professional development and assistance is quite abundant, and there always leads available.

It is important to bare in mind that owning and running your own travel agency is no joke! It certainly is not for everyone as it requires a lot of dedication, self-discipline, and a strong work ethic.

My only "issue" with Avoya is regarding repeat leads. I completely understand and agree that when I take a lead from Avoya my commission should be at a lower rate (30%); however, I wish that once this customer becomes a dedicated repeat client of mine, the commission percentage would be adjusted. I agree I shouldn't receive the full 80% that I do for my personal clients, but it would be nice if repeat Avoya clients increased to 50% after 2 or 3 booked trips; I've earned their trust, loyalty, and am keeping them within the Avoya network. Just my suggestion!

December 20, 2018
Old Review

I have had a wonderful experience with Avoya since I affiliated with them almost 6 years ago. The support, professional development, marketing and staff are great. They respond quickly, are professional but down to earth. I loved that you could claim leads at no charge. Their AP6 software we use is fantastic. This really helped me grow my business to now, where I have a large personal business supplemented by leads and repeat business. We can work at our own speed with no pressure to do more than we can handle. I highly recommend Avoya.

December 5, 2018
Old Review

Avoya Travel is a joke. I invested money and time in setting up a corporation, buying business insurance, attending regionals, etc. Then they sent me an email saying my agreement would be renewed but then terminated my agreement without warning. How do I know it was without warning? Because I had my Avoya email set up on my iPhone so I would get emails as soon as they came in. I made repeated attempts to speak to the main decision maker Steve, and he never responded to me. This is incredibly disappointing - considering I had just attended the regional conference and picked up tips I planned to implement to grow my business. They don’t really communicate well here. And most of the leads they speak so highly of are garbage.

Host Agency Response
December 7, 2018

Dear Anonymous,

We take all feedback very seriously in our efforts to continually improve the Avoya Travel Network™, but unfortunately without knowing who you are, we’re unable to specifically and directly address your review post.

Avoya is committed to the success of Independent Agencies in the Avoya Network, which can be seen by the level and quality of support, marketing, education, technology, and more, that we offer. Reading the hundreds of top rated reviews on this site and others, it’s clear why we’ve been voted “Best Host Agency” by travel professionals year after year, and why we’ve been known for years as the Host Agency that’s all about Integrity and Professionalism™.

If you would like me to setup a call with you to discuss your experience in detail please contact me directly. We truly wish you all the best.

Thank you,
Steve Hirshan
Senior Vice President of Sales Support
Avoya Travel

November 30, 2018
Old Review

I just started with Avoya and i am new to the industry, i have to say that i was nervous but the support that avoya has offered me has been amazing. They guide me and are very patient. I am happy to be part of Avoya.

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