Marine Travel Consultant

Triangle, NC

Full-time Leisure Agent Triangle, NC

Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Egencia - Travel Consultant - Manila, Philippines

Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry?

Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.

Who are we?

Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you

Why Join Egencia?

Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.

Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.

Our culture

We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

Overview of Role:

Marine Travel Consultant role is to deliver exceptional travel service experience for our Marine Customers. By working together as a high performing team, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Egencia Marine Clients . It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.

The role will form part of a highly skilled team of Marine Travel Consultants located onsite in the Egencia Office.. The role will report to a Team Leader.

Key Responsibilities:

  1. Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends.
  2. Act as Travel Advisor and Consultant to a single or multiple Marine Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
  3. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing one or multiple Global Distribution Systems (GDS), Sabre, Amadeus.
  4. Handle all inbound calls/emails in the highest level of professionalism and efficiency
  5. Creates bookings and issue tickets both International and domestic routes for Marine clients in Amadeus and Sabre GDS. This also includes air, hotel, rail and ground transportations
  6. Additional responsibilities may include voiding, refunding and ticket-reissuance
  7. Participate in the training and development programs provided by the company
  8. Maintain a favorable working relationship with all other company employees to foster and promote cooperative and harmonious working climate
  9. Any adhoc initiatives as assigned by Leaders
  10. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
  11. Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
  12. Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
  13. Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics
  14. Express enthusiasm and energy within the organization and always act according to company ethics, values and Compliance guidelines.

Additional Accountabilities

  1. Working phone, email booking air, rail, hotel and car rental
  2. Investigates/action Travel Counsellors reservations/PNR for ticketing, quality/accuracy, client escalations or lowest fare (e.g., CSI/CSR, Trailblazer)

  1. Key Qualifications and Attributes:Detailed understanding of fares and ticketing rules, for car, air, hotel travel
  2. Knowledge and experience of:
  3. Air, rail, hotel, car booking
  4. Calculating and Processing exchanges
  5. High proficiency in one or multiple GDS
  6. Sabre, Amadeus
  7. Experience working in a high touch service environment where performance is measured
  8. Experience working in a team
  9. Background in handling Marine Travels
  10. Passion for Excellence in Client Service
  11. Excellent Professional Communication – both written and verbal
  12. Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
  13. Ability to research and resolve customer service and traveler issues independently and /or with supplier
  14. Problem Solving, with a process improvement mindset
  15. Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
  16. Ability to positively influence team and peers
  17. Learning agility and ability to act on constructive feedback
  18. Possess a strong understanding of travel trends and industry best practices


PHL>Level 6>Ayala Triangle Gardens

The #TeamEgencia Experience

Work and life: Find your happy medium at Egencia.

  1. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  2. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  3. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  4. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
  5. Wellbeing resources to support mental and emotional health for you and your immediate family.
  6. And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!