Performs routine travel coordination and information services in a travel information center. Work involves extensive contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.

Essential Duties:

1. May assist in making presentations to community and touring groups; and at various events, speaking engagements, and community schools to stimulate interest in travel information center services and to promote Texas travel.
2. May assist in emergency situations including visitor injuries, unusual travel information center events, and providing 24- hour relief efforts during natural disasters.
3. Assists in conducting Travel information center building and ground inspections, reports issues to the supervisor.
4. Employs safety and security measures in the travel information centers and activities.
5. Provides state-wide travel coordination and information services by advising travelers of events and attractions in local communities and across the state.
6. Maintains records, compiles statistical data, and prepares reports on travel information center activities, such as the number of visitors.
7. Performs other job responsibilities as assigned.

Minimum Qualifications:

Education: High School Grad or Equivalent in general high school studies.

Experience: 1 year customer service, event coordination, travel consulting, tourism work, or related experience. (Experience can be satisfied by fulltime or prorated parttime equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis . Substitutions for Minimum Qualifications

Licenses and Certifications: Valid driver’s license. This position requires driving a state vehicle.

Preferred Qualifications:

Competencies:

Some knowledge of

1. Office practices and administrative procedures
2. Travel and tourism information services
3. Texas geography, history and cultures
4. Texas attractions, travel and tourism

Some skill in

1. Accurately assessing potential emergency situations
2. Preparing and maintaining confidential and sensitive records, files and reports
3. Using computers and applicable programs, applications and systems
4. Conducting inventory activities
5. Maintaining a safe working environment

Ability to

1. Safely address emergency situations
2. Communicate effectively
3. Read and interpret maps
4. Stand for long periods of time
5. Prepare reports

Proficient skill in

1. Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved
2. Maintaining effective working relationships with others
3. Dealing courteously and effectively with the public

Physical Requirements and Working Conditions:

Subject to environmental conditions; protection from weather but not temperature changes

1. Subject to noise
2. Subject to vibration
3. Sedentary work: Lift up to 10 lbs. at a time and occasionally carry files/small tools
4. Light work: Lift up to 20 lbs. at a time and frequently lift or carry objects up to 10 lbs
5. Standing-prolonged periods of time
6. Lifting-raising objects from lower to higher position/horizontally to a different position
7. Fingering-picking, pinching, typing; working primarily with fingers rather than whole hand
8. Grasping-applying pressure to an object with fingers and palm
9. Talking expressing or exchanging ideas by spoken words
10. Hearing-perceive sound at normal speaking levels; receive information by oral communication
11. Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading
12. Visual Acuity-determine work quality/make general observations of facilities/structures

Conditions of Employment:

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)

Position Information

TxDOT's Travel Information division is looking for a Travel Information Counselor I for our Denison Travel Information Center. We have a diverse workforce of over 12,000 employees statewide. If you want to build an exciting career, let’s talk!

To learn more about TxDOT, we welcome you to watch the following video . Stassney Campus: https://youtu.be/u42vEZacDgA

Benefits And Perks

At TxDOT, we value employee work-life balance. In keeping with our commitment to this value, our employees benefit from a wide array of programs and activities that include:

1. Low Turnover
2. Retirement Pension
3. Alternative Work Schedules
4. Paid Leave/Holidays
5. Health Premiums paid at 100% for full-time employees
6. On the Job Training
7. Tuition Assistance Program
8. Comprehensive Wellness Program/Wellness Leave Incentives
9. Career Development Programs/Opportunities for advancement

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Job

Travel/Public Information

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Non-Management

Job Posting

Sep 13, 2023, 10:51:04 AM

State Job Title/s

Information Specialist I

Military Occupational Specialty (MOS)

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

Applicant Information

The Texas Department of Transportation is an Equal Opportunity/Affirmative Action Employer, and does not tolerate discrimination in the workplace. We are committed to a diverse and inclusive workplace. All employment is decided on the basis of qualifications, merit and business need.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information