At mdgroup, we are on a mission to revolutionize patient services in the pharmaceutical and clinical research industry. With headquarters in London, Dublin, and Durham, NC, and offices worldwide, we are looking for a Navigator – Travel Coordination to support patients and their families by arranging domestic and international travel for clinical trials.

This is a fully remote opportunity. Candidates must reside in Eastern, Central or Mountain Time Zone.

As a Navigator, you will be responsible for coordinating all travel-related requests to ensure a seamless experience for patients. Your responsibilities include:

• Booking and managing international travel reservations (flights, hotels, car rentals, rail, chauffeur services).
• Building strong relationships with patients and their families, ensuring a compassionate and personalized service.
• Ensuring compliance with travel regulations (IATA, ATOL) and company policies.
• Liaising with internal teams (Sales, Business Development, Operations) to align travel needs with project budgets.
• Providing 24/7 support to patients when required, including weekends and holidays.
• Maintaining accurate records, cost tracking, and handling financial reconciliations.

What We’re Looking For:

• 5+ years of international travel booking experience, preferably as a Travel Consultant.
• Strong knowledge of airline rules, fares, and commission structures.
• Experience working with GDS booking systems (Sabre or similar).
• Excellent customer service skills, with the ability to handle sensitive situations with empathy.
• Strong problem-solving and multitasking skills in a fast-paced environment.
• Fluency in English (additional language skills preferred).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Why Join mdgroup?

• Be part of a global team providing cutting-edge clinical solutions
• Work in a dynamic, fast-paced environment with opportunities for growth and professional development
• Competitive benefits package including:
• 25 days holiday per year plus public holidays
• Birthday leave
• Wellness days
• Private healthcare
• Employee referral program
• And much more!

Ready to Make an Impact?

Apply today if you’re ready to:

• Work with a globally recognized leader in patient-centered clinical solutions
• Be part of an innovative and fast-growing company with international exposure
• Collaborate with industry experts and work on high-impact projects that make a difference in patients’ lives

About Us:

mdgroup is a global clinical solutions company, providing patient related services to support participants in clinical trials for the pharmaceutical and clinical research industry. The Company was established in 2002 and has Headquarters in London (Global HQ), Durham, NC (US HQ), Dublin (EU HQ), as well as offices in The Netherlands, Germany, Singapore, Hong Kong, and France.

Equal Opportunities:

We are committed to promoting equality of opportunity for all employees and job applicants. We strive to create and maintain a working environment in which everyone can make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favorable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.