Job Title: Travel Counselors and Rep
100% Remote
Duration: 04+ Months
Pay Rate: $28-$31/hr.
Shift: 08:00 AM - 05:00 PM EST (Mon-Fri)
Manager Notes:
Amadeus as expert
Corporate Level travel experience, Global is not required.
This person will be covering 2 accounts and would be 50/50 on phone and emails.
Group Travel is not required. Our group is more of hotels and easily handled.
Please remember that Travel counselor require hardware for IT set up.
Description:
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at client.
What You’ll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
Requirements:
What We’re Looking For
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise in Amadeus, expert level.
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback