Job description

The Support Agent provides assistance for the leisure travel advisors as well as corporate accounts. You will work with leisure advisors, some of their leisure travelers, corporate travelers, planners and executives, and the other team members on support staff. Your primary task will be booking, ticketing and exchanges, but you will handle an array of requests.

Responsibilities and Duties

• Help leisure advisors with ticketing, invoicing, airplane seat assignments, travel emergencies, and other requests
• Book corporate clients’ travel through Sabre
• Support corporate clients reporting and online booking tool technical needs
• Airline ticketing and exchanges
• Answer phones
• Work the afterhours emergency support line on a rotating basis
• Monitor schedule changes and follow guidelines set by the office for appropriate handling
• Monitor queues as assigned by the Director of Operations

Qualifications and Skills

• Sabre experience (GDS)
• Airline ticketing and exchanges
• Knowledge of corporate booking tools
• ClientBase Windows and Online
• Exceptional customer service
• Conflict resolution
• Ability to adapt and learn new technology
• Multitasking

Job Type: Full-time

Experience:

• Hospitality: 3 years (Preferred)
• Sabre (GDS) is a plus (will train)

Location:

• Fort Worth, TX 76107

Language:

• English (Required)
• High School Diploma or equivalent

Work authorization:

• United States (Required)
• Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime / rotating on call schedule 

Supplemental Pay:

Bonus opportunities

Ability to Commute:

• Fort Worth, TX 76107 (Required)

Ability to Relocate:

• Fort Worth, TX 76107: Relocate before starting work (Required)
• Work Location: In person