Apollo – Group Travel Advisor – Remote

Position Overview

Responsible for the successful completion of comprehensive, accurate , cost-effective travel arrangements for Direct Travel clients within company policies utilizing group block, meeting and zone or corporate contracts, and preferred suppliers in an efficient and professional manner.

This position is fully remote

Responsibilities

1. Completes domestic and international arrangements for clients which include air and possibly hotel and ground transportation.
2. Supports one or more accounts
3. Operates within detailed procedures
4. Interacts with travelers or travel arranger and provides 1 st level of support for customer service and technical issues
5. Ensures compliance of a clients travel policy while utilizing DT preferred vendors to maximize profit
6. Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
7. Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
8. Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
9. Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
10. Performs other duties as assigned which may include:
11. Building group profiles
12. Air analysis completion
13. Flight monitoring if requested
14. Update Group list on S: Drive for agents
15. Request airline contracts – block, meeting and zone

Basic Qualifications

1. Minimum 5 years of corporate consultant experience, and preferably 1-2 years group experience as well.
2. Must demonstrate industry knowledge
3. Proficiency in one or more CRS
4. Ability to meet and exceed required performance standards
5. Excellent customer service skills required
6. Excellent verbal and written communication skills required
7. Minimum knowledge of Outlook skills and basic Microsoft platforms, especially Excel.
8. Airline contract knowledge
9. Multi-tasking abilities

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 11th on Travel Weekly’s Power List. For more information, visit www.dt.com .

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