Description

Travel Counselor – Empower the Future of Travel with Blockskye

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.

We are seeking a Travel Counselor to join our amazing team of Corporate Travel Specialists in a fun and flexible work environment. In this role, we combine cutting edge blockchain technology with best-in-class service to deliver an unparalleled customer experience. You will be the first point of contact for Travelers and Travel Arrangers to provide high-touch service and consultation for all aspects of the travel experience. If you have the expertise and passion to provide outstanding service to our travelers, we want to hear from you!

Responsibilities

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed.
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor.
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel-related information as appropriate .
• Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements.
• Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them.
• Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow.
• Work well under pressure, adapting quickly to change and adversity.
• Go above and beyond to ensure a memorable experience with every interaction.

Requirements

• 3+ years of corporate travel experience with a strong focus on complex international reservations and fare calculations.
• In-depth knowledge of domestic and international travel booking, including fare rules, ticketing and reissues.
• Strong customer service and consultative selling skills, with a professional and service-oriented mindset.
• Exceptional oral and written communication skills with strong interpersonal and organizational abilities.
• Proven ability to work independently while managing multiple priorities with a focus on quality, customer satisfaction and accuracy.
• Strong problem-solving, decision-making, and time management skills in a high-pressure environment.
• Ability to meet and exceed performance standards, including KPIs related to quality, accuracy and efficiency.
• Experience working with GDS systems (Amadeus a plus) and travel industry tools; ability to quickly learn and adapt to new technology.
• Proactive team player with a collaborative mindset and a passion for delivering outstanding travel experiences.
• Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity.

Why Join Us?

At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.