About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off.

Job Details

1. USA-based position
2. No outbound or cold calling, all inbound contacts
3. Full Time including a rotating Saturday shift every other week
4. 12pm to 8pm shift available. Saturday shift is always 8a-4p. Includes a shift differential of $3/hour for nights and weekends
5. Starting salary $19 to $20 per hour based on experience

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG Travel

AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.

About the role

We are looking for diverse candidates to join our U.S.-based travel insurance team to grow their professional career or learn a new career path. We handle incoming calls and emails from Canadian travelers who are interested in learning about our products that may result in an insurance quote or policy sale. You will learn a consultative selling approach to identify traveler’s needs and recommend an appropriate product to protect their upcoming travel. The candidate will educate customers on what travel insurance is along with the benefits and coverages of the products designed to support the client’s unique travel plans. Most importantly we provide an excellent customer experience to our clients by answering inquiries quickly with a high degree of professionalism, quality and accuracy.

What we are looking for

Key qualities that we are seeking include:

A record of providing outstanding customer service (1+ years preferred)

Excellent verbal and written communication skills

Core computer knowledge and strong typing skills

Must be able to obtain a Canadian Accident & Sickness license to sell insurance within 6 months of hire, in order to hold and keep this position. All license training and fees are company-sponsored

Fluent English with bilingual French-speakers highly encouraged

International travel and geography knowledge a plus

High School Diploma or equivalent required

Benefits – What AIG has to offer

1. Affordable health, dental, and vision insurance plans based on your individual or family needs
2. Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
3. 401k with an employer match available upon hire
4. A casual dress code and fun, friendly work environment at a company that gives back to the community

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%):

Relocation Provided:

Travel Guard Group, Inc.