I was with a previous host agency for 7 years and had to fight to receive almost every dime I earned. So many excuses and delays and lack of Head Office support. My previous agency may have been around for 25+ years but their services took a nosedive during covid and never bounced back.
Because of this I decided to leave and joined TTAND about a year and a half ago and I can't begin to express how happy I am to have switched host agencies.
TTAND works WITH their Agents by providing prompt immediate support; you can make a call and speak to someone immediately or put in a support ticket if you don't need immediate action.
The Founder is just an email or phone call away, always! He has even taken my calls while sitting at an airport! How is that for support and caring for his agents?
TTAND walks walk you through everything if you are unfamiliar or have questions.
The difference in host agencies is like night and day! I'm so glad I made the switch and wish I had done it sooner!
The Travel Agent Next Door is a breath of fresh air! The home office staff is more than just supportive-they are a part of your own team. Everyone is positive, patient, realistic, forward thinking-I could go on and on. My business plans and goals are maturing with their systems in place.
There is a personal touch that is professional yet familiar. The entire transition was smooth and every one of my needs were important and accounted for.
The definition of the word host is “a person who receives or entertains other people as guests”. With TTAND I am not a guest-I am a valued member of the team.
The Travel Agent Next Door is a new Host Agency that is demonstrating innovative support to individual travel agents. There is utmost attention to the agent as “their” key customer and the service/support is fantastic. I have better marketing and social media tools, better invoicing, better technology, a broader support chain in the travel industry and the list goes on than the previous host agency I was with for 10 years. It is a decision I will never regret and I am proud and excited to be a part of this new company.
I have spent over 25 years working in a retail environment both as a travel consultant and branch manager in a “Bricks & Mortar” agency and never did I see myself as a home based agent working for myself. I simply thought that I would be on my Own. This is certainly not the case with The Travel Agent Next Door. They are very supportive to the agents in the field and the agents themselves are also networking amongst each other. It is like One big Happy family working together and this number keeps growing every day. In today’s fast paced world, the travel industry is constanting changing and travel professionals are looking for new ways on how they can deliver the best customer service and to be successful in their career. The Travel Agent Next Door has the tools available to you to be successful at a pace that works for you. You are your own Boss and you set when and how much you want to work! When I receive a personal note or phone call just to touch base or thank me for my support, its makes you feel like you are #1. I truly believe a key component for any success is communication and at The Travel Agent Next Door this is on top of their list. They are always asking for feedback, suggestions & new ideas to look at. We are all working together for one common goal “Success”.
I am relatively new comer to this home based agency, all my past history has been with larger consortia’s and start ups. When you join TTAND (The Travel Agent Next Door) its amazing how they do listen to what you have to say.I have heard that other larger home based agencies in Canada, may have more numbers of agents and market what they are offering in a way that you have to asks allot of questions just to get a clear answer. Not with TTAND, it is what it is, straight forward answers and they actually listen! I have had two follow up emails to me in over 3 weeks on items I have suggested and they don’t forget about you. I truly feel that this is why TTAND is growing so fast. Experienced and qualified people working at Head Office, people with experience, not people/family members brought in with no true industry experience like some other agencies, no one telling you what you have to sell and penalizing you for it. Simple fair treatment of all, and did I mention they listen to you? (oops). Oh and did I mention you get commission payments twice a month, not once a month like some others.
Anyways, the long and the short of it is, you can trust your business to grow when your with TTAND, as the resources are limitless (I am still discovering many new things), you work hard and TTAND works for you.
