A Trusted Partner for Over 19 Years - A review of Incentive Connection Travel as a Host Agency

I have been in the travel industry for over 40 years and have spent the last 19 of those years with Incentive Connection Travel (ICT) as my host agency. Choosing ICT was one of the best decisions I made for my business. Even coming in with extensive experience-including time in storefront agencies, holding an IATAN card, being a member of ASTA, and bringing a loyal client base-I found the support and connection through IICT to be a key factor in helping my business continue to thrive.

What makes ICT stand out is their dedication to growth-not just their own, but yours as an agent. From the very beginning, the owners have provided unwavering support, truly investing in my success. They offer the tools, relationships, and communication platforms that help you stay informed, educated, and connected. Despite being headquartered in Arizona, ICT supports a nationwide network of agents seamlessly. Geography is never a barrier when you're part of this community.

One of the most valuable aspects of being with ICT is the sense of connection. As a home-based Independent Contractor, it can be easy to feel isolated, but ICT makes sure that does not happen, if you communicate with others. Through supplier-hosted webinars, new agent helps session, and virtual training opportunities, we stay informed and inspired. The annual conferences-with face-to-face time with suppliers-are truly a great way to be noticed and add a personal dimension that makes a big difference in relationship-building and learning.

Our Facebook group and regular supplier webinars have been a constant source of insight and advice. It's a place where agents collaborate, share experiences, and support one another. ICT has cultivated not just a host agency, but a professional family.

ICT has grown with us, and because of their continued efforts to evolve, so have I. If you're looking for a host agency that is committed to your success, provides genuine support, and fosters a strong community of agents-you will find that with Incentive Connection Travel.

We have been with ICT for 29 years and they have always been totally professional, very supportive and beyond fair. They provide great service, excellent supplier relations and consortium participation. They have frequent educational webinars and annual agent conferences and are totally trustworthy.

I can’t say enough great things about ICT, a family-owned Host Travel Agency. From the moment I joined, I felt welcomed and valued—not just as another agent, but as part of their travel family. The leadership team is incredibly supportive, always available to answer questions, provide expert advice, and celebrate our wins together.

What really sets ICT apart is the personal touch. They truly care about helping each agent succeed, whether you’re new to the travel industry or a seasoned professional. Their training resources are top-notch, commission payments are reliable and timely, and the community of agents is inspiring and collaborative.

If you’re looking for a host agency that combines professionalism with a genuine family atmosphere, ICT is the place to be. My business has grown thanks to their support, and I feel grateful every day to be part of such a positive and encouraging team.

Highly recommend!

I have been a travel agent for over 30 years, spending most of that time at a brick-and-mortar agency until two years ago. I met the owners of Incentive Connection Travel (ICT) at a conference many years ago and was always impressed by their kindness and integrity. When I began considering making the change to a home-based agent, I naturally reached out to them, as well as several other host agencies. Throughout that process, ICT never pressured me; instead, they patiently answered all my questions and offered steadfast support. Unlike other host agencies that focused on my potential sales volume, ICT was concerned that I find a good fit for myself.

Since joining ICT, that unwavering support has continued. Working with them feels like being part of a close-knit family rather than another agent in a large company. They offer a generous commission structure, no minimum sales requirements, and no start-up fees. I can confidently recommend Incentive Connection Travel to any agent looking for a home in the travel industry!

I have been with Incentive Connection Travel for 6 months now. They are the easiest people to work with! They make it easy for you to succeed. We have webinars from vendors so we can learn about their products and these are recorded so you can watch them later. They do not require much from you. You are required to submit forms and bookings on time and to let them know if you are having issues with a vendor or commission payments, Robert, Harvey, Heidi and Karen are very helpful. You could do no better than to join us, I promise you that.

I have been with Incentive Connection Travel since 2002 when they purchased another host agency that I was affiliated with. They are the easiest people to work with! They don't babysit but they offer anything and everything you need to succeed. We have webinars from vendors so we can learn about their products and these are recorded just in case you can't attend. Then you can watch them later, which is great. They do not require much from us but they do expect us to adhere to their rules (which are for our own benefit), submit our forms and bookings on time and to let them know if we are having issues with a vendor or commission payment etc. I cannot believe how quickly they pay our commissions. Once our clients have traveled, I believe we get paid within 21 days. I have never once in 23 years been disappointed in when and how they pay. We also have a wonderful group of agents, who all help one another out on a Facebook page. ICT and these agents have become like family to me and I will miss them so much when I retire. Actually, I did retire once for about 18 months or so and then I came back. Once travel is in your blood, it's hard to stop. . . especially when you have a company like ICT as your back-up. Robert and Harvey and Heidi and Karen are the cream of the crop. You could do no better than to join us, I promise you that.

I’ve been with Incentive Connection Travel (ICT) less then a year, and it has been an incredible experience. What stands out the most is the warm, family-oriented atmosphere and the round-the-clock support. Thank you Robert!

Being a family-owned company with 30+ years of industry experience, Robert, Karen, and Heidi have made me feel valued and motivated from day one. I don't feel like I'm a stranger with ICT.

ICT's commission structure is fantastic, and I appreciate how easy it is to manage accounting and bookings through Clientease CRM. Plus, their FAM trips, ship inspections, site inspections, and webinar provide unmatched learning opportunities.

No monthly fees or contracts means I can focus solely on growing my business and that’s exactly what ICT empowers you to do. Robert even helps me with my seller of travel certificate. I’m so grateful to be part of this network and highly recommend them to anyone looking for a top-notch host agency!

ICT is an amazing host agency, the teams is always there to support you and answer any questions. They have weekly trainings, FAM trips and reminders to make sure you have the necessary keys to succeed! I am really glad to be part of this host agency and wouldn’t change for any others!
I am new to the industry and Robert always took the time to help me’

⭐️⭐️⭐️⭐️⭐️
I’ve been with Incentive Connection Travel (ICT) for two years, and it has been an incredible experience. What stands out the most is the warm, family-oriented atmosphere and the round-the-clock support.

Being a family-owned company with 30+ years of industry experience, Robert, Karen, and Hedi have made me feel valued and motivated from day one. Their encouragement helped me confidently enter the travel business.

ICT's commission structure is fantastic, and I appreciate how easy it is to manage accounting and bookings through Clientease CRM. Plus, their FAM trips, ship inspections, and seminars at sea provide unmatched learning opportunities.

No monthly fees or contracts means I can focus solely on growing my business — and that’s exactly what ICT empowers you to do. I’m so grateful to be part of this network and highly recommend them to anyone looking for a top-notch host agency!

It was 7 years ago when I came across ICT. I will never forget Robert answering all of my questions and inviting me to "test them out". If we were a good fit together, then great. Yes, it's been a good fit. It's so great to be with a host that really fights for their advisors and truly tries to keep everything moving forward for all of us. Even with the changes in the consortium, it wasn't just what was good for them but for all of us. And what a great move it has been. With the changes in this industry, especially with the pandemic, ICT was awesome with keeping that connection with us and our suppliers throughout. This has been so beneficial in keeping good relationships and establishing new ones. I truly enjoy being with my ICT family. And to top it off, I have the best mentor within ICT. The pairing of me and Sharon, has really been awesome. She keeps me grounded through her experience and I show her some of the new ways to do things. It's an amazing friendship. And of course, I cannot leave out Sherrie, Leland and Marc, just to name a few, who all had a hand in giving me advice and guidance as I started this journey. It sounds like I'm giving thanks for an award, doesn't it? lol
But I absolutely love my ICT family!!!