• Bilingual English/Spanish required
• Concur administration experience required

Job Summary

The Travel and Expense (T&E) Analyst performs tasks related to assuring the quality and consistency of T&E system information/T&E data and supporting T&E systems and enabling technologies such as Concur, Access Online/Comdata Bank Sites and Workday. As part of the Indirect Sourcing Operations (ISO) group, partner with Finance Leadership, GL, FP&A, HR and AP Service Delivery, Finance Transformation and Business Technology (BT) teams to support all Sysco associates and coordinate T&E projects that touch these teams. Maintain the utmost confidentiality in dealing with employee records and business information. Manage special projects and tasks such as the development and delivery of the Travel and Expense Policy, ensuring all travel and expense processes are cost effective and run accurately and timely, and analyzing/resolving system issues. Ensures that deliverables meet or exceed individual objectives, adhere to T&E and ISO goals, and align with T&E ISO Organization strategies. This role reports directly to the Manager, Travel and Expense.

Scope And Consequence Of Error

• T&E card program has an average of $4mil in spend monthly and over 5,000 cards issued.
• Procurement card program has an average of $11mil monthly and over 600 cards issued.
• Corporate direct bill card program has an average of $1mil monthly.
• By managing and supporting these card programs, the consequence of error is reduced tremendously. The risk of fraud charges, personal spend to cards and overall increased spend if expenses are not monitored are critical components in Sysco’s overall drive to reduce spend.

Primary Responsibilities

• Respond to and action requests received in T&E support queue and to support line including but not limited to Concur Travel, trouble shooting, T&E, PCard and Fuel inquiries. These include urgent requests for declined card support and technical escalations where transactions or issues are of a particularly complex nature or require in-depth research, analysis, and solutions. Escalate to Business Technology (BT) Finance, Workday, RME teams and T&E Manager to resolve or assist, when applicable.
• Partners with Finance Market Business Partners, Market Fleet Directors and all levels of Maintenance Management to train Maintenance Associates on the Maintenance PCard transaction verification process in Workday. Requires performing complex review to troubleshoot issues in Workday vs. Sprocket PO system; testing and coordination with FTR and Sprocket BT team.
• Troubleshoots, analyzes, and corrects technical problems; ensure proper quality controls are in place to avoid future errors.
• Run, schedule, and/or distribute reports to support assigned functional area (automating wherever possible). Perform data analysis, research and correct data integrity issues and/or errors and provide feedback regarding issues, opportunities, or challenges.
• Provides complete and current process documentation for all applications, providing or obtaining appropriate end user training as needed. Creates and maintains user documentation, including identifying any changes that need to be communicated due to changes in processes.
• Assist with T&E upgrades, special projects, escalations, and other general enterprise duties as requested. May include seeking approval outside of workflow and managing changes in the back-end system to expedite a flawless transaction process.
• Provide ideas, solutions, and tools to increase the effectiveness, efficiency and continuous improvement of T&E service processing.
• Supports T&E program in ensuring Associate compliance with T&E policy and provides Concur Travel end-user support with proper routing of incoming travel related issues to Sysco Business Travel Manager.
• Accurately Maintains Associate profiles in all Sysco portals including Cardholder setup within bank site.
• Assist Global Processors with expense reports by analyzing Concur expenses vs. Bank site detail vs. T&E Policy. These are reports that Global is unsure of so put in review for US T&E team.
• Analyzes Commercial Travel Account (CTA) statements to ensure accuracy of coding
• Reconciliation and Submission of Intercompany charges related to Corporate Travel Account, Meetings & Events, CTA for Operations and Travel Virtual Pay; analyze variances related to travel clearing account.
• Manages cost-center coding for new hires, job changes, and terminations; ensure no liability to Sysco by closing cards for terminated employees consistently and timely.
• Completes additional responsibilities as required

Education And/or Experience

• Bachelor’s Degree in Accounting preferred or relevant Sysco experience in lieu of a degree.
• Some broader domain knowledge and/or training in Card Management processes and Concur/Expense System functions desirable.
• Two or more years working with T&E related systems & technology in areas of AP & Procurement, T&E administration plus Corporate Finance desirable.
• Minimum of 5 years in customer support.
• Demonstrate a basic understanding of T&E processes, procedures, controls and compliance requirements.
• Minimum of 5 years hands-on experience with an ERP system required (Concur, Credit Card Bank System and Workday preferred).
• Minimum of 5 years experience in data analysis, data manipulation and system documentation required
• Experience with Microsoft tools and applications required.
• Experience coordinating and/or managing T&E projects.
• Experience in a shared service center environment preferred.

Technical Skills And Abilities

• Effective interpersonal and communication (oral, written and listening) skills required.
• Analytical and problem-solving skills required. Attention to detail a must.
• Proficient verbal and written communication skills.
• A sense of urgency in solving customer requests to ensure timely resolution.
• An ability to work under significant pressure, multi-task, and meet deadlines.
• Ability to plan and carry out assigned projects, resolve most of the conflicts, coordinate work with others and interpret policies on own initiative.
• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
• Able to process complex information and identify solutions that meet both internal and business partner requirements.
• Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
• Ability to interact with and support all levels of management to support them achieving T&E ISP goals/targets.
• Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions.
• Knowledge of standard business practices and professionalism in a customer service environment are essential.
• Demonstrate ability to disseminate knowledge and techniques. Experience providing feedback to help others understand the rationale of desired outcomes and standards.