ACTA 2024 Eastern Canada Travel Industry Summit

Hosted in Ontario’s most vibrant urban centre, the ACTA Toronto Conference will reconnect industry for a day of professional development and networking. Join us on September 12 as we reconnect industry for a day of professional development and networking. Join ACTA as we connect you with Canada’s most popular tourism destinations and the amazing brands that serve them. Top motivational speakers, entrepreneur panels, and leading figures from a variety of sectors will be there to meet with you and share new ideas, opportunities and experiences.

This event promises to be a thrilling blend of industry insights, networking, and well-deserved celebration. Get ready to be captivated, inspired, and ready to take your travel business to new heights. The stage is set, and the excitement is building. See you there!

8:00 AM | Registration

9:00 AM – 11:30 AM | General Session

Canadian Travel Agency and Travel Advisor Priorities and Business Trends

Join ACTA President, Wendy Paradis, as she shares the most up to date Canadian travel industry trends looking into 2025 and beyond, along with priorities ACTA is currently actioning on behalf of Canadian Travel Agencies and Travel Advisors across Canada.

Keynote - Enhancing Accessibility in Travel

Join us for an enlightening session with Kerianne Wilson, Air Canada’s Director of Customer Accessibility, where she will delve into the importance and enhancement of accessibility in air travel. This session will provide valuable insights into the current landscape of accessible travel, an update on the latest innovative strategies and dedicated efforts, and you’ll learn about the broader context of accessibility in Canada. Attendees can look forward to an engaging and informative experience, we hope that this important topic will spark meaningful questions and provide a valuable learning opportunity. Advisors will gain insights and knowledge that are not only surprising but also crucial for enhancing their ability to support clients with disabilities. Don't miss this chance to learn and grow in your capacity to support and advocate for accessible travel.

Panel Discussion - Navigating Success: Strategies for Thriving Travel Advisors

Step into a world where passion meets opportunity, and discover the keys to transforming your travel advising career from good to extraordinary. Immerse yourself in dynamic discussions on essential strategies to elevate your travel business. Master the art of transparent service fees, enhancing trust and client satisfaction. Unlock the power of group travel, leveraging collective opportunities to significantly expand your business reach. This session is more than just a learning opportunity; it’s a chance to connect with like-minded professionals, share experiences, and build a supportive network that will propel you forward. Get ready to transform your travel advisory career with actionable insights and proven strategies and embark on a journey to unparalleled success.

11:30 AM -12:20 PM | Educational Breakout Sessions

Emerging Patterns in Luxury Travel: Exploring Trends & Dynamic Demands of the Luxury Market

Luxury Travel is a dynamic and thriving sector of our industry. Engage with experts and uncover innovative strategies to stay ahead of the curve in this ever-evolving landscape. We’ll discuss trends and demands, personalized experiences to sustainable tourism initiatives.

Sailing Beyond Horizons: Navigating the Future of Cruise Travel

Dive into the dynamic world of cruising and its impact on global tourism with engaging insights and anecdotes. Explore the latest trends, technological advancements, and sustainability initiatives while contemplating the future of travel on the high seas.

AI Journeys: Unveiling Practical Strategies for Seamless Integration into Your Business

Embark on a journey into the transformative realm of artificial intelligence, uncovering practical tips and real-world demonstrations to seamlessly integrate AI into your business operations. Gain invaluable insights to propel your business forward, leveraging the power of intelligent technology.

Unlocking the Power of Social Media: Inspiring Strategies for Elevating Sales and acquiring new customers

Social media continues to be a key element for building a successful Travel Advisor business in 2024. Discover dynamic strategies to elevate sales and foster meaningful connections. Join us in exploring the transformative impact of strategic social media usage, propelling your business forward in today’s digital landscape.

Air Canada Elevating Customer Experience

Air Canada will cover its multi-year customer experience transformation plan including the focus on improving the customer service offering, on time performance, baggage performance, irregular operations handing and Air Canada’s focus on accessibility.

12:30 PM | Networking Lunch

Enjoy a fabulous seated lunch, presented by our Premiere Sponsors.

2:00 PM | Grand Tradeshow

Engage with over 100+ suppliers.

4:00 PM | General Session

Keynote - Discover the World of Expedition Cruises - Maximizing Sales and Profit

Step aboard for a journey into the exhilarating realm of expedition cruises! As one of the fastest-growing sectors in the travel industry, expedition cruises are captivating travelers like never before. This is your golden opportunity to elevate your expertise as a travel advisor, tap into a highly profitable market, and create unforgettable memories for your clients. Join industry expert David Tanguay for an in-depth exploration of how specializing in expedition cruises can transform your travel business while championing sustainable travel practices. Don't miss out on this chance to embark on a path filled with endless possibilities and new horizons.

4:30 PM | ACTA Awards

Celebrate excellence and innovation at the annual ACTA Awards, where we honor outstanding achievements and remarkable contributions in the Canadian Travel Industry.

5:00 PM | Networking Cocktail Reception

Join us for an elegant evening of connection and conversation at our Networking Cocktail Reception.