I started out my travel agent journey with another agency. I knew I needed more from my Host, but didn't know where to start. I looked at Host Agency Reviews and narrowed down my options to 3. After interviewing them all, I decided on Nexion and it was the best decision I have ever made. The first time I logged in to the Nexion agent site, I knew I was where I wanted to be. The tools they provide their agents are everything you could want to be successful in your business and more. The trainings--both online and in-person, are some of the best I've been to in any industry. I've made wonderful connections with many other agents also with Nexion, and can say without a doubt, the people who work with Nexion and FOR Nexion, are some of the best anywhere. I highly recommend Nexion to anyone looking for a Host.
I had a long time desire to become a travel agent. Nexion made it possible. When you join Nexion you feel like you have an extended family. It has been a great experience.
I joined Nexion five years ago having been referred by a friend.
I had experience at another host agency and had never heard of Nexion.
The Nexion staff actually cares about their agents.
The commissions are the highest in the industry.
I am mostly a leisure agent however when I need to issue airline tickets the staff in the air department are always knowledgeable (especially Gabriel)super helpful and nice.
The cruise group space that Nexion provides is extremely helpful and provides the extra perks to pass on to my clients.
I am extremely grateful to have found Nexion and would recommend it to any new or experienced travel professional looking for a host agency.
At the ripe young age of 60, I ended my career as an Engineer and made Travel my vocation. My wife and I have traveled to over 70 countries and I can think of no greater gift that I can give to others than to help them plan and execute a journey of their dreams.
In the 6 years that I've been a Travel Agent, I've been with 3 different Host Agencies. Nexion is heads and shoulders above the other 2 experiences that I had. ALL my interactions with Nexion have been truly professional. The commission rates earned by booking through Nexion are higher than at the other 2 Host Agencies. I have always gotten prompt responses to all my inquiries and i thoroughly enjoyed their annual conference, CoNexion, as well as their Boot Camp.
The Nexion business model is aligned with my goals. They are NOT trying to sell Travel Club memberships, nor punishing you if you use a non-preferred supplier; they truly want you, as the agent, to provide excellent opportunities to your client. I highly recommend Nexion with any hesitation.
I have utilized NEXION as my host agency for 4 years now and have found it to be incredibly imoortant to the growing success of our business. I visited the corporate office when I first joined and was treated as if I were a top producer, which I definitely wasn't, and felt right at home. Today, with the great support, marketing options, educational programs and preferred vendors we have been able to grow our business to over $1M in annual sales.
I think you get out of any organization about what you put in, but in this case, I think NEXION has more than pulled their weight and I think any agent, or agency, hoping to grow owes it to themselves to allow NEXION to help.
In mid June 2012, I left my job with a worldwide travel company to take care of an elderly parent and I was going to retire from travel after 22 yrs. A few months later after many calls from clients I decided to go "back to work". I did my homework and found NEXION to be the best fit for me. The technical support, the educational opportunities, the supplier benefits, and the concern for the individual agent to succeed are amazing!! I never feel out there on my own and many times I have called the support staff and started my sentence with "this might be a crazy question"... I was even shocked to be awarded one of the Top 40 Agents in US and Canada for 2015!! I now have a new young hire with me who will be availing herself of the host's agency's knowledge, etc. She is doing quite well, proving that agents are indeed necessary for the traveling public. I could not be more happy with Nexion and would like to thank everyone associated with NEXION for helping me become the success that I could not even imagine was possible.
I have been with Nexion over 9 years now and I like:
1. Excellent support. Nexion has always been quick to get back to me whenever I have had questions.
2. Good training. The Nexion annual conference is one of the best I've been to, with good supplier representation, training, and networking with other Nexion agents. Frequent webinars and other programs are part of the training. I've recommended Nexion to a number of new agents looking for a host due to the strength of their education program.
3. Large but personal. Nexion is a large host agency but the leadership is very accessible. It has the feel of a smaller host agency with the resources of a large host.
4. Good commissions and prompt payment. Nexion has excellent commission levels with many preferred suppliers. I primarily sell cruises and I appreciate the good commissions and prompt payments.
5. They stay in the background. You can call your agency what you want (you don't have to put nexion on your business card). This allows you to promote YOUR agency and not the host's.
The corporate culture of Nexion is something I have not seen ever. I was a Nexion agent over 6 months. Technically, they provide what every other host agency does, but they have one thing which is unique: they could not care less when a problem arises. The SNAP desk is their issuing desk. You pay a fee of every booking so you have them as support for questions or problems. After booking 15+ reservations for flights (and still learning their system) I call the desk and the person - Gabriel - answers in the worst manner I have seen in a long time. I asked for the usual lady that helps hoping to get the same good service as she always gives and he refused - "you have to deal with me". I did, and then as it usually happens with this kind of people I had to be unpleasant for him to be nice. I then sent and email to customer service to let them know he was quite rude on the phone and I was afraid to call in case he picked up the phone! He (Gabriel) proceeds to CALL ME ON MY CELL PHONE to tell me "I am calling to know why you sent that email?". At that point, I am so appalled I sent another email to the same customer service email they provide explaining this situation, which in my eyes is unacceptable. I have never in my life had an employee from a service provider call me to ask why I said something bad about him! (but then again very few times do I need to complain about service in general). His boss, Paul calls to tell me "did I get what I wanted in the end?". I think "oh dear" the fish stinks from the head. Then I send a last email explaining this is just wrong, and to please instruct me on how to cancel my account after my last client travels in May. Within a few minutes their Vice President - Robbi Hamida sends an email saying they believe I should find another agency and they went ahead and deactivated my account WITHOUT WARNING, without giving me the time to wrap up my clients. All I got was a list of names. They deactivated this as if I was a thief, because I raised a complain about bad service? Wow. I am not angry, I am impressed at the fact that a company can act this way nowadays. Never, in my 20+ years in the industry have I come across such a childish and unprofessional, mediocre company. Save your $99 "promotional" affiliation fee (no wonder that is all it costs to join them, I should have known - cheap is what you get). As a piece of advice, you cannot provide good service to your clients if the person who is helping you give that service has no idea of what professional is. The corporate culture is very institutionalized in this sad company. Save yourself a bad moment, these people could not care less. They have no class, no professionalism and no idea how to provide service.
Monica is certainly entitled to her opinion. At Nexion, we look at feedback, both good and bad, and see what we can learn from it. That is how we continue to grow and help more and more agents operate successful businesses.
I can truly say that I am very proud of my team. They are great at what they do, which is to support our network of independent agents. They strive to work with them and not against them. From time to time there will be differing opinions, as there are in all businesses.
We consider both our agent and supplier partners as part of our family and strive to work together toward mutual success.
Jackie Friedman
President
Nexion, LLC
Travel is my encore career. I have a master's degree from the University of Texas in Speech Language Pathology. My husband and I discovered the wonderful world of cruising and after a decade decided to make it our business. Literally. I began as an IC with a brick and mortar working hard but making little. Someone told me about Nexion - how wonderful it was but I had my doubts..seemed 'too good to be true."
I joined in 2011 and have never looked back. It has exceeded my expectations many times over. The staff is friendly and helpful - from attending my first "Bootcamp" to my last Co-Nexion - everything in between has been done with excellence, professionalism and care. My business grows more each year that I'm with Nexion - and because of my new relationships with our preferred suppliers - a whole new world has opened up to me as well. This host agency offers so much education and programs it could keep you busy year round if you took advantage of it all. To me, Nexion is more than a host agency...it's family.
I had previously belonged to a host agency which didn't offer any training or guidance whatsoever. Once I attended CruiseWorld in 2014, I discovered there were other choices for hosts out there and did my due diligence to find the best fit for myself. Well, Nexion was my choice and in the few months since my enrollment, my product knowledge, networking skills and understanding of the business has grown by leaps and bounds! And this after only four months! I can't wait to see where I am on my one-year anniversary! Thanks Nexion!!
I chose Nexion as my host agency just over a year ago and have been thrilled with the training provided and wonderful, supportive staff. I did not have prior travel industry experience and was looking for a host agency with the reputation for hands-on training, tools, and support for new agents. Nexion came highly recommended to me and I wholeheartedly pass this recommendation on to anyone looking to get started in travel. The marketing tools are awesome!!