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Incentive Connection Travel
Business Class

Incentive Connection Travel

www.ictravel.com
48 reviews
Incentive Connection Travel logo
Incentive Connection Travel logo
www.ictravel.com
602-867-9606
Email Consortium
13029 N. Cave Creek Rd., 2nd Fllor Phoenix, AZ 85022
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All Reviews

48 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Top Review

January 29, 2025

⭐️⭐️⭐️⭐️⭐️
I’ve been with Incentive Connection Travel (ICT) for two years, and it has been an incredible experience. What stands out the most is the warm, family-oriented atmosphere and the round-the-clock support.

Being a family-owned company with 30+ years of industry experience, Robert, Karen, and Hedi have made me feel valued and motivated from day one. Their encouragement helped me confidently enter the travel business.

ICT's commission structure is fantastic, and I appreciate how easy it is to manage accounting and bookings through Clientease CRM. Plus, their FAM trips, ship inspections, and seminars at sea provide unmatched learning opportunities.

No monthly fees or contracts means I can focus solely on growing my business — and that’s exactly what ICT empowers you to do. I’m so grateful to be part of this network and highly recommend them to anyone looking for a top-notch host agency!

Tyrone Bowie
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Joan Baker

Experience: > 11 years

Status: Currently with company

June 10, 2014
Old Review

Incentive Connection Travel is the very best Host Agency! What they represent to do, is exactly what they do. They are professional, supportive, and completely TRUSTWORTHY.

7
0
7 people found this review helpful. Did you?
Megan Baugh

Experience: 6-10 years

Status: Previously with company

May 30, 2014
Old Review

I started with Incentive Connection Travel when I first got into the industry and had a pretty horrible experience. I found support to be 0, getting paid for commissions next to impossible, and if you want to actually get one of these "family members" on the phone, forget about it. Getting passwords to suppliers websites took weeks and I was repeatedly overcharged for various fees. My experience was probably further soured due to the fact that I was new with limited experience and could have used extra support which was not available. I admit I have no grounds for comparison as I have been blissfully independent since 2011.

24
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24 people found this review helpful. Did you?
David Thrower

Experience: > 11 years

Status: Currently with company

February 05, 2014
Old Review

My wife (Paula) and I entered the travel field in 1997 and joined Incentive connection Travel in 1998. We searched for almost a full year before finding a host agency.

Since 1998 we have had no reason to look for another host agency as they have always provided what or even more than they promised.

There are many host agencies available, but while you are looking to either move to a new one or are new to the industry, make sure you check out Incentive Connection Travel.

I highly recommend Incentive Connection Travel to be your host agency.

They offer excellent support, education, E&O Insurance, Commission and document software that can save hundreds od dollars.

11
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11 people found this review helpful. Did you?
ALEC

Experience: 1-5 years

Status: Currently with company

January 20, 2014
Old Review

THE BEST!! GREAT PEOPLE!!

3
0
3 people found this review helpful. Did you?
Sharon Furlong

Experience: > 11 years

Status: Currently with company

January 12, 2014
Old Review

I have been in the travel business since 1985 . I worked for three other Agency. 2 of them closed and the third one I wasn't making enough commission with. The agency was losing volume in sales thus losing the higher commission rates and than my commission was becoming very low. That is what started my search for a host agency. I was reading reviews and sending out emails for reviews of their host agency and what was being charged. Than I emailed Harvey at ICT. I think I went thru three days of questions and he answered each and everyone of them. I was nervous being with a host and on my own. But after Harvey's email and constant contact even on a weekend. I felt very confident that I would have support with ICT. The staff (the family) was always available from the moment I joined ICT which is almost 3rd years now. It has been a pleasure to grow my travel business with ICT. I have never been so happy working on my own with ICT and earning money right from the start. They offer Ensemble free and Travel 42 travel reports , we have a list of Suppliers Web sites and the travel resources are extensive. The vendor promo updates are daily on our email. We have contact with rep's, we have chat email with other agents to offer us help on a vendor or rating on a property. It was a great decision to join ICT and it continues to be the best home based travel agency host.Your clients remain yours as ICT protects your clients and your privacy. With ICT you have everything the biggest agencies have but with a Family feel. Highly recommend, come join us!

12
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12 people found this review helpful. Did you?
Sharri M. Moore, CTA

Experience: > 11 years

Status: Currently with company

December 10, 2013
Old Review

I have been with ICT for over 10 years since the corporate agency I used to manage in San Francisco went out of business. Unlike other host agencies, they are family owned and operated...meaning the family members actually WORK THERE. They are always there for you...they expand their definition of "family" to include the agents who work with them. They charge no regular fee, only the yearly I & O insurance and the usual refund/exchange fees in relation to GDS issued airline tickets. They are personally invested in seeing you succeed and will help in any way they can. It would never occur to me to work with anyone else, and I would recommend them to anyone.

12
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12 people found this review helpful. Did you?
Debbie Smith

Experience: > 11 years

Status: Currently with company

December 09, 2013
Old Review

I have been in the travel business since 1996 and have been with ICT most of those years. Their support and contribution to our success is outstanding. Not only are they available to us 7 days a week but our online "chat" with other ICT agents is invaluable giving us the helpful knowledge to build our business. The ICT conventions are incredible giving us one on one meetings with top vendors to learn the most up to date travel information to help grow our agencies as well as allowing us to meet our fellow ICT agents personally. This is a family owned host agency that is run with the utmost integrity. Their web site is outstanding offering us all the tools we need to be successful. Commission checks are prompt and complete. They are a great host agency to be associated with and I highly recommend them!

7
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7 people found this review helpful. Did you?
Martha Park

Experience: > 11 years

Status: Currently with company

December 06, 2013
Old Review

I have 20 plus years experience in the industry and have been with Incentive Connection Travel most of those years. They are a family owned and operated host agency and they treat each agent like a family member. Their support is outstanding and they are constantly looking for new ways to increase our bottom line. I have seen a real growth in technology and communication over the years. They run the business with the utmost of professionalism and never ending support for their agents. Also, I believe that if all host agencies operated like ICT that we would see a great increase in young people entering the travel world. I feel very fortunate to call ICT my host agency!

5
0
5 people found this review helpful. Did you?
Samuel Isaac

Experience: < 1 year

Status: Currently with company

December 06, 2013
Old Review

I joined ICT less then a year ago, with very limited experience. They are awesome. They are great with supplier suggestions and recommendations. I cannot expect more. They spend a lot of time with me without hesitation

12
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12 people found this review helpful. Did you?
Trish Donohue

Experience: 6-10 years

Status: Currently with company

December 03, 2013
Old Review

Incentive Connection Travel is the best agency for an outside agent...none of the others have nearly as much to offer or the
support that ICT gives to its agents. None can compare!

7
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7 people found this review helpful. Did you?
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