Having been with another host in the early years of my venture, I found that access to special events, features, programs, and training were primarily limited to the host agency directly and no access to any Consortia programs (even though they were available to us according to the Consortia). Since transferring to ICT at the beginning of 2021 I have gained access to more information and training programs than I had previously experienced in the 5 years with my previous host. With ICT I manage my own back office operations and can easily modify every portion of a vacation package and bookings without having to submit forms, wait for responses, verify changes, wait for final documents, and then get them sent to my client; I can do all of it in one session that takes mere minutes to handle. My previous host was also a major brick & mortar and, even though the contract indicated that our clients were ours and would not be marketed to, they would market to our clients directly in an effort to maintain their database for their own benefit. Having been a "client" of my previous host through my own travels, I still get marketing from them to this day. The family at ICT, and they are truly family, are so much more supportive and enjoyable to work with and I plan on maintaining this relationship as long as possible. ICT has so much to offer, it is worth giving them a very serious look and jumping into the pool with the rest of us.

I've been in this business for 30 years, with the last 20 as an at-home agent affiliated with Incentive Connection Travel. I wouldn't have stayed with them for 20 years if I hadn't received great help from this family-run business. There is someone available 24/7 for emergencies and while all situations cannot be rectified, they always do whatever they can to help. And I've always been made to feel valued as a travel agent even when my commission level was very low (like 2020 when all I did was cancel and rebook for 2022 travel). When I expressed this concern to Robert, his reply was, "We'll never terminate you--you're part of our family". That's WHY I remain with ICT. They know I'm transitioning to retirement, but no ultimatums have been given--only help in finding a good agent to pass along my long-time clients. I cannot imagine a host agency being easier to work with.

I have been with Incentive Connection Travel for about 13 years. When I started I was brand new to the industry. At that time, I didn't know if this was something I was going to be able to continue to do or not and I didn't have a ton of money to invest. I researched a fair amount of hosts before I chose ICT. Many of the other hosts require more investment from you to start or quotas you have to meet in order to stay and use their services. That wasn't something I wanted to get into and ICT wasn't that. They clearly tell you that in their sign-up package. They have a minimal start up/ yearly cost. They don't have quotas for their agents to meet. This is your business and they are there to help you, but they do not run or tell you how to run your business. You do that. When you join ICT you have access to suppliers and products that you most certainly wouldn't on you own. You book through their suppliers and they make it very easy for you to get paid every month. Nobody has ever pressured me about my sales and I appreciate that since I'm not a big producer. If I am making anything big or small that's a win for both of us. If there is ever a question about a supplier commission they've always been on top of it for me. They and their network of agents that work for them will always give you help if you need it. Every time I have had a question they have always helped me out. I appreciate ICT. It really has worked well for me over the years and I would recommend them to any agent new or experienced.

incentive Connection Travel is the best! They are always there if you need them, and let you run your business on your own, no matter how large or small. The agents with ICT would not choose anyone else.

I really wanted to support this business! I was quite pleasantly surprised to find an agency in my home state of Arizona that I thought I could work with.

Unfortunately, everything ended as quickly as it began. I sent the IC package over and that’s where the problems began. They were not even able to recognize that I had sent PDF documents and not JPEG/PNG files. After making every attempt on my end to rectify the situation, still nothing! That’s extremely scary starting off a professional relationship and the people I am trying to work with are unable to open up simple files. I even sent a screenshot to prove the docs were in PDF from.

From there, it went downhill very quickly. I was repeatedly asked to send legible docs as PDF and then asked “what does your business do?” ... OK?!? Travel?!?

Then, I assumed that they were able to open the IC agreement and was then asked “if you are already an established tour operator, what do you need us for?” ... OK?!? I saw nothing on the website that prohibits you from being established in the travel industry in order to work with them ... but ok?!?

Then I mentioned that I needed access to book international flights for my clients. The response ... “I am afraid we will not be a good match for you. Airline ticketing is not our strong suit, there are other host agencies which may be a better fit for you. Good luck.”

Priceless. The website has an entire agreement and background check process in order to initiate access to book flights .. yet this is not something that is their strong suit? So ... I guess then I don’t understand why there is an agreement, with a background check and $25/mo charge?

Oh well. Not for me! Moving on ... I wish them the best!! Sometimes business relationships don’t work out!!

I'm not currently affiliated with ITC, but I'm going to do it. A few days ago I decided to communicate with them, and to my surprise, they answered each of my questions. That motivated me and gave me great confidence. I work for an airline and I know many people who are dedicated to this business, and it is oneself who sets the goals of how much and how far it can go ... I hope to be part of the family soon

I have been with ICT since 2006. I have always found them to be supportive and available to answer any question either by phone or email. They pay their commissions in a timely manner and do not require an unreasonable amount of paperwork. They provide their agents with support not only from the office staff, but also by encouraging communication among agents within the network. Conventions are hosted every other year to help foster the relationships between the agents and their preferred suppliers. Educational opportunities are provided to the agents via webinars on a regular basis. If you are looking for a host agency to support you while you grow your travel business the best way for you, ICT is the answer you are looking for.

I have now been with Incentive Connection Travel for 8 years. I have never looked back from joining them.I have been a outside agent in 3 store fronts since 1985, I am a knowledgeable home based owner and enjoying the supportive friends , BDMs, and suppliers support. I enjoy the networking experience between agents, suppliers and our BDMs thru Incentive Connection travel , I have been happy and very successful since joining ICT . They are the top 10 producing agency with Ensemble , they also belong to Funjet 500 club , Delta, and many more. We have high commission percentage because of the volume of booking agents. Commission are paid the month after completed trip promptly if you enter your bookings to be recorded. We have a chat group between the agents to help with suggestion of suppliers to use, we all enjoy the support of our fellow agents. The owners answer your calls, are very supportive, as the whole ICT staff is. Robert and Harvey Siamon have always been available watching emails for any response needed during weekends, holidays. Every two years they sponsor a conventions for us to meet with our suppliers, have informative meetings, get face to face time and see your BDM. We have special promotions offered to ICT thru the suppliers. You need to have some experience with travel, with booking,record keeping, with working with clients finding your clients.This is your business and how you work it to be successful. ICT is a great host agency. Incentive Connection Travel is my host agency , I did my searching and research to find a host agency, I highly recommend ICT, come join us.

ICT HAS BEEN GOOD TO US OVER THE YEARS. ROBERT,SUE,KAREN, HEIDI AND HARVEY HAVE ALWAYS BEEN A GREAT HELP TO US. WE LOVE THE FEED BACK WE GET, AND CONTACT IS A BREEZE. THANKS ICT, YOU HAVE ALWAYS BEEN A GREAT SUPPORT TO US!!!

If you are a new agent, relatively new or have some experience in the industry (within 5 years) I would suggest looking elsewhere in your search for a host agency. For one, the in house training is nonexistent as they refer you to other supplier's training courses. That I could do on my own.
Also the agent portal site you use to login and retrieve information is archaic and difficult to use. It looks like it hasn't been updated systematically since the beginning of the internet. If you remember what yahoo looked like in its infancy that may give you an idea.

I was with another host agency making bookings and still making bookings but they are located out of state and wanted to give a local agency a try. Big mistake. I sold travel but was unable to find this agency of any use but not for lack of effort on my part.

I would meet with Robert for ideas and really did not find any substantive assistance. For example, one of the frustrations with being a travel agent is having to do proposals for those who end up not using your services. I asked him for suggestions and he told me that it simply is part of being a travel agent. It got me nowhere.

Also, since I had sold travel but not registered any bookings with ICT I get this warning email from Robert threatening to remove me from ICT. Rather than an email from his seeking to resolve an issue ("I see you have no bookings can we meet to discuss how you can fix this") I get this email with a threat with no offer of support.

If you ever visit the actual office and place where they store brochures, its a dump and as unorganized and messy as you can imagine. Sort of like if you walk into a restaurant and the bathroom is filthy it makes you imagine what type of food is being served.

The "family oriented" comments I'm sure are genuine but you must be accepted and fit, which is a risk I wish I did not take. I've done relatively well with two other host agencies and happily leave this one behind.