This was my first host agency. The intro training was Ok, I was a complete newbie at the time. So I needed a ton more training.First the bad. They give you the access you need for just about everything but they had nothing to offer in terms of back office or technology. They use yahoo groups and commision claims was an excel spreadsheet. The owner often barked about the monthy fees and would state agents would be terminated if it wasn't paid on time. This was said so much it became unpleasant. The yahoo agent group was patroled so much that if you forgot to sign your name to the post you got a nasty email and your posting was rejected. I always paid when I had to (they waive the fee if you sell $3000.00 in a month) and felt that was fair. I left for those reasons. The good. They are a very honest host agency, they are not going to take your money and leave you. I found the owner to be very helpful when needed and her support system always handled problems fast. She listens and responds to her agents. They have top level commissions and and will get you access to any supplier you may need. I really feel if they added some tech and offer some tech, dropped the yahoo thing and conversed with difficult agents more privately they would be a top notch outfit. I haven't been with them for some time, 4 years or so, so much of this may have changed. This was just my experince. Would I join them again? I would if those issues where resolved.