Nexion’s “ResReview” Delivers Increased Efficiency and Sophistication to Agents’ Quality Control Procedures

Today, Nexion®, the travel industry’s premier host travel agency, introduced its new mid-office quality control system, ResReview. Through enhanced technology, the new system provides increased efficiency and sophistication to agents’ quality control procedures for their bookings – including credit card verification, scanning for eligible commissions and providing robust client invoices. Particularly relevant to the growing number of Nexion agents who include air bookings in their mix of business, ResReview will support all Amadeus, Apollo, Sabre and Worldspan GDS users, in addition to all Nexion agents using SNAP!. Details on ResReview were announced at Nexion’s annual CoNexion conference in Orlando, FL.

“ResReview provides Nexion agents with a supreme level of operational support,” stated Nexion Vice President, Robbi Hamida, CTA. “One of the most valuable features of ResReview is that it continuously receives updated information on existing partner agreements, ensuring booking accuracy and reducing the number of potential errors. Another key component is that agents can individualize itineraries according to their agency’s brand and incorporate service fees into one, centralized invoice. ResReview creates efficiencies for our agents so they can spend their valuable time where it matters most – providing exceptional service and expertise for their clients.”

A significant benefit ResReview provides Nexion agents is a reliable 24/7 automation solution that also searches for all eligible commission opportunities. The new system analyzes, corrects and provides agents with detailed information at the time of ticketing, ensuring agents receive any and all commissions they are entitled to as it pertains to each booking. ResReview also allows agents to process service fees with no additional steps, as well as enabling them to effortlessly void a processed ticket.

“Fraud and liability is an area of concern for any business owner. ResReview strengthens the ability for our agents to reduce the risk of fraudulent charges occurring,” says Nexion President, Jackie Friedman, CTC, CTIE. “In order to protect our agents and their clients, ResReview offers reporting features that allow us to spot-check those procedures with accuracy and further minimize potential problems.”

Through ResReview, Nexion agents now have the capability to provide clients with more personalized, sophisticated invoices that automatically include Seller of Travel information, and itineraries that incorporate links specific to a traveler’s baggage information and weather reports, as well as links to the Transportation Security Administration (TSA) and U.S. Department of Transportation. In addition, ResReview offers Internet calendar sharing capabilities to provide clients with digital attachments and notifications regarding air, car and hotel confirmations. The new mid-office quality control system also confirms that each client is taking advantage of obtaining eligible frequent flyer miles, as well as hotel and car rental reward programs.

Travel professionals interested in learning how to Be NEX and succeed as a professional business owner, backed by Nexion’s many great benefits, are encouraged to call 800-747-6813 or email [email protected]