Job Title: Support Specialist

Location: Remote (Central Florida / Orlando area strongly preferred)

Employment Type: Full-Time

Compensation: Approximately $20–21/hour, depending on experience

Reports To: Operations Manager

Job Summary

The Support Specialist is a key support role within our franchise operations team, providing behind-the-scenes administrative and coordination support that helps keep the business running smoothly. This role supports the internal team with a wide range of operational tasks, data management, documentation, and logistical coordination.

This is a fast-paced, highly varied role where no two days look the same. You’ll move between systems, processes, and priorities throughout the day, helping ensure work is completed accurately, organized properly, and on time. The Support Specialist plays an important role in supporting franchisee operations by keeping information up to date, processes documented, and internal workflows moving forward.

This position is ideal for someone who enjoys being a dependable support partner, thrives in an environment with lots of moving pieces, and takes pride in keeping details, systems, and communication organized behind the scenes.

Key Responsibilities

• Data & Records Management
• Maintain accurate data across internal systems and spreadsheets, including records related to franchisees, advisors, memberships, renewals, suppliers, and other operational information. Support internal reporting by pulling, organizing, and preparing data summaries as needed.
• Onboarding & Access Coordination
• Assist with onboarding-related tasks for new franchisees and internal users by following established workflows and checklists. Help coordinate system access, logins, and sign-ons, and ensure onboarding documentation and records are properly completed and stored.
• Operational & Administrative Support
• Provide day-to-day administrative support to the internal team. Assist with coordinating tasks, tracking action items, and helping ensure processes are followed and documented.
• Commission, Billing & Documentation Support
• Support commission-related processes through accurate data entry, validation, and tracking. Assist with invoice tracking, payment documentation, and maintaining organized digital records for financial and compliance-related materials.
• Meetings, Training & Internal Programs Support
• Coordinate logistics for internal meetings and sessions such as Town Halls, Java with Jenn, and All Aboard sessions. This includes creating calendar invites, maintaining links and recordings, and organizing related documentation.
• Documentation & Workflow Support
• Follow established workflows, identify gaps or areas needing clarification, and assist with keeping documentation organized and accessible at a user level.
• Systems & Technology Support
• Work within Microsoft 365 tools (Outlook, Excel, Word, Teams) to organize information, manage files, and support daily operations. Assist with basic access tracking, password management tools, and system organization without owning technical implementations.
• Quality Control & Accuracy
• Review work for accuracy, completeness, and consistency. Identify errors, gaps, or inconsistencies and flag them for correction. Assist with periodic system cleanups and audits as needed.
• AI & Productivity Tools
• Use AI tools such as ChatGPT to help draft or refine internal communications, summarize meeting notes, organize information, and create first drafts of documents or checklists to support efficiency and clarity.

Qualifications

Required:

• 1–3 years of experience in an administrative, operations, or coordination role
• Strong proficiency with Microsoft Office / Microsoft 365 tools
• Exceptional attention to detail and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Clear, professional written communication skills
• Reliable follow-through and strong sense of ownership over assigned work
• Comfort learning new systems, tools, and processes

Preferred:

• Experience supporting internal teams in a franchise, multi-location, or service-based organization
• Familiarity with CRM or operational platforms (e.g., HubSpot, Tern, Monarch, or similar)
• Comfort using AI tools as part of daily administrative and organizational work
• Experience working in a growing or evolving organization

Ideal Candidate

You’re someone who:

• Thrives in a fast-paced environment with lots of variety
• Is highly detail-oriented, organized, and dependable
• Enjoys being the go-to administrative support person behind the scenes
• Can juggle multiple requests while keeping priorities straight
• Is proactive, resourceful, and comfortable asking questions
• Takes pride in keeping systems, data, and processes clean and accurate