Marketing & Tourism Office Coordinator

TENNESSEE DEPARTMENT OF TOURIST DEVELOPMENT

Salary Range: $49,000-$59,000; Based on Experience

OVERVIEW

The Tennessee Department of Tourist Development is seeking a highly organized Marketing & Tourism Office Coordinator to support the marketing team and help ensure efficient daily operations for the Tourism Central Office. This role supports the marketing, communications and tourism initiatives that promote Tennessee to domestic and international travelers and drive tourism growth across the state.

The coordinator provides administrative and operational support to the Assistant Commissioner of Marketing and marketing leadership while helping manage office logistics, departmental resources, promotional materials and marketing program support. This position works closely with multiple teams across the department and requires strong organizational skills, attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Who Thrives in This Role

This role is ideal for someone who:

• Loves keeping things organized and running smoothly behind the scenes
• Enjoys supporting a creative marketing team with many moving parts
• Takes pride in being dependable, proactive and detail-oriented
• Is energized by a fast-paced environment where no two days are the same

KEY DUTIES AND RESPONSIBILITIES

Administrative & Office Operations:

• Provide primary administrative support for the Assistant Commissioner of Marketing & marketing leadership team
• Schedule meetings, manage calendars and coordinate meeting logistics
• Book and prepare meeting rooms and assist with meeting technology
• Prepare materials for meetings, presentations and team communications
• Maintain digital and physical files and department contact lists

Office Logistics & Resource Management:

• Manage office storage areas and maintain organization of department materials
• Coordinate weekly office supply orders
• Receive and distribute incoming mail and packages
• Assist with organization and management of promotional materials and printed resources

Marketing & Program Support:

• Assist with coordination of marketing initiatives and department programs
• Maintain and organize promotional materials inventory
• Support website and digital asset management tasks as needed
• Assist with event and trade show logistics including materials preparation and coordination

Data & Financial Support:

• Maintain CRM databases and assist with reporting
• Process invoices and assist with expense tracking
• Maintain organized records and documentation for department initiatives

REQUIRED SKILLS

• Strong organizational and administrative skills with the ability to manage
• multiple tasks
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to work both independently and collaboratively in a team environment

MINIMUM QUALIFICATIONS

Education: High School graduate, diploma required; higher education preferred.

Experience: Entry level position. Full-time work experience in professional environment is valued.

ESSENTIAL FUNCTION

Reliable transportation and ability to work primarily in the downtown Nashville office 4 days/week with 1 remote day/week

COMPENTENSIES

Customer Service: Listens and responds effectively to client questions; resolves customer problems – exceeding customer’s expectations; uses a team approach to best service the client; follows up to evaluate and measure satisfaction.

Relationship Management: Builds relationships with all team members, clients, vendors, community members, and organizational stakeholders; demonstrates credibility in all interactions; and demonstrates the ability to effectively build a network of contact.

Problem Solving: Ability to identify and understand issues, problems and opportunities using effective approaches for choosing a course of action or developing solutions.

Planning and Organizing: Allocates appropriate time to priority goals, requirements and organization opportunities.

ENVIRONMENTAL CONDITIONS AND PHYSICAL DEMANDS:

• Moderate physical activity performing somewhat strenuous weekly activities of a primarily administrative nature. A portion of typical duties include time seated; working at a desk in front of a computer monitor.
• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
• The employee must occasionally lift and/or move up to 25 pounds.
• Physical demands increase for event involvement – increased walking, bending, stooping and lifting.

TDTD MISSION STATEMENT

To increase the state’s economic viability and support the growth of tourism in all 95 counties by inspiring travel, developing programs and enhancing industry partnerships which drive job creation, tax revenue and new investments, thereby enriching the quality of life for every Tennessean.

VISION

To be the global music destination of choice; a diverse American experience offering family fun, outdoor adventure, live entertainment, sporting events, festivals and a showcase of craftsmanship at the crossroads of rich history, local cuisine and renowned scenic beauty.

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Pension plan, Disability insurance

Requirements added by the job poster

• Accept a background check

• 1+ years of work experience with Microsoft Office

• High School Diploma

• 1+ years of work experience with Databases