Travel Agent

System One is working with a well-established company that is seeking an experienced Corporate Travel Agent to join their team. This position requires a detail-oriented individual with excellent reservation experience, exceptional customer service skills, and proficiency in operating Sabre GDS software. Additionally, candidates must possess a basic understanding of AIMS (Airline Inventory Management System) and HOTAC (Hotel and Accommodation) modules. This role is fully onsite. The working hours are Friday through Monday 4am-2pm.

Responsibilities

• Utilize Sabre GDS software to book flights, hotels, cars, and other travel reservations for corporate clients
• Provide exemplary customer service by actively listening to clients' needs, resolving issues, and ensuring a seamless travel experience
• Monitor and manage travel policies, ensuring compliance with company guidelines and budget constraints
• Collaborate with travel vendors to negotiate contracts and secure the best deals on behalf of clients
• Stay updated with industry trends, travel regulations, and new destinations to offer informed recommendations
• Maintain accurate records of travel bookings, expenses, and client communications
• Assist with itinerary changes, cancellations, schedule modifications, and emergency situations

Requirements

• Minimum 2 years of experience as a travel agent or administrative position
• Proficient in using Sabre GDS software to handle flight, hotel, and rental car reservations preferred but not required
• Strong customer service and problem-solving skills, with the ability to resolve issues efficiently
• Proficient in Excel
• Comfortable working with AIMS and HOTAC modules for airline inventory management and hotel accommodations
• Excellent verbal and written communication skills
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
• Must pass a comprehensive background check, including a 10-year history verification and a FAA-mandated fingerprint criminal history records check

Compensation

$15 - $17.20 per hour depending on experience