Title: Travel Counselor-APOLLO

Location: Remote

Duration: 5 months

Hours of operation are M-F 8am to 12am EST

Pay Rate: $31.11 / Hourly

Description:

• As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.
• We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.
• Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at the organisation.

What you’ll do:

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexities, for air, road, rail, and accommodations.
• Use Global Distribution Systems (GDSs), specifically the native system APOLLO.
• Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate with your team to coach, mentor, and provide constructive feedback to improve service levels.
• We look forward to sharing more detailed job functions and key performance indicators during the interview process

What We’re Looking For:

• Passion for excellence in client service, including proactive anticipation of needs.
• Native GDS expertise in APOLLO.
• Professional communication (written and verbal)
• Attention to detail.
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Resolving customer issues quickly and independently / with the supplier.
• Teamwork and openness to feedback.

Must Have:

• 3 years minimum of recent APOLLO experience. Seeking candidates with international corporate experience.