About the Company

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law.

About the Role

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.

Responsibilities

• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers.
• Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job related functions as assigned.

Qualifications

• High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.

Required Skills

• Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.
• Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.
• Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries.
• Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.
• Adherence to strictly enforced dress code required.

Preferred Skills

• Experience in cruise sales is a plus.

Pay range and compensation package

• Job Type: Full-time
• Benefits: 401(k), Dental, Vision, Health Insurance, Employee discount, Paid time off
• Schedule: 8 hour shift, Monday to Friday, Weekend availability preferred
• Supplemental pay types: Commission pay
• Work Location: In person
• The salary range for this position is $27,040 plus uncapped commission through our sales incentive plan. Most team members earn $80k-$120k+ annually, with high performers earning even more. With no cap on your earning potential, the more you put in, the more you get out!

Equal Opportunity Statement

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement. Applicants have rights under Federal Employment Laws. Job Safety and Health: It’s the Law.