The Contact Center Advisor team for GBS plays a pivotal role in centralizing procurement support, delighting our end users with knowledgeable expertise and world-class service. The Advisor team provides inquiry support via chat and ticketing to internal business partners and external suppliers. Procurement subject matter includes but is not limited to sourcing and contracting, Travel and Expense, PR to PO, 3rd party risk, Accounts Payable, Invoicing, Coupa, and Concur. Must be willing to work 8:00AM - 5:00PM Pacific Time Zone.

Key Responsibilities:

• Learning, retaining, interpreting and applying applicable policies and procurement processes at a high level.
• Responding to incoming requests from business requestors and suppliers pertaining to new or existing procurement and Travel & Expense matters.
• Greeting and conversing with business requestors in a courteous, friendly and professional manner and follow standard procedures
• Creating tickets and/or amending existing tickets in Salesforce for each customer interaction to ensure proper documentation and efficient tracking/reporting
• Assisting end users with live support via Zoom
• Addressing/resolving all queries, including but not limited to the following:
• Internal customer requests related to status of PRs, POs, approvals, expense reports, and Pcards
• Submission and status of expense reports
• Teaching stakeholders how to raise purchase requisitions
• Supplier queries, related to status and submission for purchase orders and invoices
• Directing, and redirecting internal customers to relevant/appropriate teams if not procurement
• Routing queries to the correct cross functional teams
• Notifying users of tickets being routed for action; tracking open requests for action/status; and facilitate ticket closure or reissuance as appropriate
• Performing tasks with the goal of improving customer experience through first contact resolution while maintaining an average handling time consistent with current business needs

Required Skills and Qualifications

• Minimum Required Education: High School Diploma or GED equivalent
• 2-3 years’ experience in help desk, contact center or customer service (preferred)
• 1-2 years' experience in Travel & Expense, Minimum Required
• CCWP is desired but not required.
• Ability to effectively research and gather data to optimize resources and recommend/implement solutions.
• Presents organized and thorough information and data appropriate for the intended audience.
• Excellent communication skills to partner and deal effectively with individuals and groups within and outside the organization.
• Utilizes a variety of interpersonal styles and communication methods to effectively adapt to and support new work structures, processes, or cultures.
• Demonstrates follow-up skills.
• Provides timely and professional support to all internal/external customers and vendors.
• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within an established time frame.
• Self-motivated
• Team-oriented. Consults with Team members and management as needed to complete assigned responsibilities.
• Works with minimal supervision.
• Establishes and maintains effective, collaborative work relationships both internally and externally.
• Maintains strict confidentiality.
• Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
• Proficiency with vendor management systems (prefer Fieldglass)

Organization: Talent Solutions RPO

Pay: $26/hr.

Incentive (if applicable): Not Incentive Eligible

Benefits: ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance and Disability for Staff and Consultants, as well as 401K.

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact rpotalentacquisition@manpowergroup.com for assistance.