Company Description

Humble Travel has been a reliable travel provider and full-service travel agency since 1961.

Role Description

Humble Travel, a full-service travel agency in Cedar Falls, IA is looking for a passionate and dynamic individual with strong communication skills and travel experience. A successful candidate will understand the needs of our customers and work closely with them to create personalized itineraries. Must have organizational skills, expertise with Microsoft Office, and an understanding of the travel industry.

Travel Advisors are dynamic, self motivated individuals with strong communication and organizational skills, as well as passion for travel, and travel experience. Our Travel Advisors are comfortable communicating with current and prospective clients in person, by phone, and electronically. Advisors are adept at interpreting clients’ needs and following through with proposals and bookings of hotels, flights, tours, rental cars, cruises, transfers, and all other requested travel services. Creativity, flexibility, and strong attention to detail are essential. Expertise in Microsoft Office is required. Some general office duties, including invoicing and travel document preparation, are expected.

A great candidate will have a willingness to learn new functions and to enhance existing skills, patience, and flexibility, and manage multiple projects simultaneously. Regular, dependable attendance and punctuality are required.

Duties include:

• Offer travel advice to clients on destinations, travel procedures, etc.
• Selling travel to past and new clients in both domestic and international travel destinations
• Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact as the event approaches.
• Research itineraries, fares and schedule information.
• Describe trips to clients and give details on any documents required, such as passports or visas.
• Make alternative arrangements if changes arise before or during the trip.
• Invoice travel sales
• Provide client with final travel documents
• Flexibility to adapt and assist to the needs of the business
• Familiarity with domestic and foreign travel destinations
• Time management skills
• Customer service and sales skills
• Organization skills
• Ability to work independently
• Communication skills
• Self motivated
• Ongoing office, destination, software and supplier training
• Collaborate and assist other team members in office
• Build and maintain positive relationships with clients and team members
• Willingness to learn new programs and processes, including CRM and GDS systems

Seeking a candidate looking for full-time employment.

Interested candidates may email their cover letter and resume to travel@humbletravel.com

Qualifications

• Customer Satisfaction and Customer Service skills
• Effective Communication skills
• Experience in Travel Arrangements and Travel Agency operations (preferred, but not mandatory)
• Attention to detail and organizational skills
• Knowledge of international travel regulations
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Previous experience in the travel industry is a plus
• Project Management skills
• Time management skills
• Self-motivated to complete on the job tasks
• Computer proficiency including programs - Microsoft Office
• Bachelor's Degree (preferred)