The Activations Associate will be responsible for handling automated dialer outbound calls to existing customers, to finalize a vacation reservation date. They will update the customer database and document reservations for the customer in the Concierge Platform reservation system. They must adhere to specific verification guidelines, to ensure we deliver a qualified tour guest to our Vacation Ownership Sales Centers, to preview our Vacation Ownership programs. The Activations Associate will manage calls with the guest’s experience in the highest regard.
Schedule: Monday-Friday, 12:30 pm-7pm
Duties And Responsibilities
- Assists guests with finalizing their vacation package reservation date
- Handles properly the Avaya Dialer System to maximize productivity
- Adheres to daily Campaign Assignment schedules as directed by any/all Leadership
- Collaborates with other Call Center Departments to ensure proper Paperwork, itinerary letter requests, and inventory requests
- Documents guests’ accounts
- Adheres to Approved Sales Pitch offer as designed per Campaign
- Increases revenue by selling extra nights, upgrades, package upgrades, tickets, car rentals, and additional rooms
Benefits
Unlimited Income Potential- You will earn base pay + uncapped commissions!
Paid training- You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
Career Growth- We believe in developing our current talent, we promote within.
Fantastic benefits package- We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
Work/Life Balance- You will receive generous paid time off and we offer flexible hours. Full-time and part-time opportunities are available. We are a highly philanthropic and socially responsible organization!
Associate use of resorts for personal travel- We believe that vacations make people happier by sharing time together, smiles and memories.
Amazing discounts- Hotels, retailers, car rentals, theme parks, and much more!