Overview
Global Travel Collection, LLC, a division under Internova Travel Group, has some of the finest independent contractor business owners in the industry. If you like the idea of being an employee with a large travel management company but would enjoy working directly with a small business owner who has spent years building a thriving business, then this may be the role for you.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
Responsibilities
- Book air, car, and hotel utilizing the Sabre reservation system.
- Issue tickets, exchanges, MCOs, voids and refunds using the SABRE reservation system.
- Invoicing as required utilizing Sabre or Agent Portal.
- Deliver extraordinary customer service by providing consultative service to clients throughout the booking process and by completing all reservations in an accurate and timely manner.
- Adept at using the internet to research destinations, accommodations, travel advisories, reviews, and costs to best meet customers’ travel objectives.
- Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the best interest of customers and the Company, while keeping the independent advisor informed.
- International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries.
Qualifications
- Minimum three (3) years of experience as a full-time travel agent, booking domestic and international travel using public and private carriers.
- Strong knowledge of Sabre reservation system including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges. Strong native Sabre experience without the use of script keys is highly preferred.
- Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options.
- Excellent dispute resolution skills.
- Must be well-organized and detail oriented.
- Thrive in a fast-paced environment and be able to handle multiple responsibilities.
OUr benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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