This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family!

It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.

A day in the life of the International Business Travel Specialist may include:

1. Providing travel services for domestic, trans-border and extensive international itineraries
2. Counseling clients on efficient routes, lowest available airfares and travel products/services
3. Maintaining excellent client relations
4. Relating to clients at various levels within their organizations using diplomacy and tact
5. Anticipating client needs and act on special requests
6. Maintaining awareness and adherence to our clients’ procedures, programs & policy guidelines
7. Consistent application of Fox World Travel practices and programs
8. Meeting & striving to exceed quality and productivity goals
9. Working under pressure and effectively multi-task while maintaining professional rapport with clients
10. Performing in a team environment
11. Maintaining a favorable working relationship with co-workers in all departments to foster an environment of trust and mutual respect
12. Ensuring optimum customer service through effective use of computer systems and positive telephone techniques
13. Utilizing the Internet effectively to service client needs
14. Maintaining a working knowledge of airline practices, programs & operations
15. Maintaining a working knowledge of vendor loyalty programs
16. Possessing knowledge of security requirements and documentary requirements
17. Possessing knowledge of application of consolidator products
18. Maintaining a high level of competency on Apollo GDS
19. Possessing extensive knowledge of destination geography
20. Spending more than 50% of work time on international travel requests.
21. Providing specialized services to VIP clients
22. Maintaining a working knowledge of international rail services
23. Maintaining a high level of proficiency in all international fare calculation techniques
24. Counseling clients with international entry requirements and document procurement
25. Acting as a role model to reinforce superior customer service and professionalism
26. Identifying and suggesting Fox World Travel process enhancements
27. Assisting team members with research and resolution of service issues
28. Assisting in transitioning new team members
29. Striving for continual improvement through training and constructive feedback
30. Working flexible hours/shifts as determined by business need and client call volume
31. Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Drive standards and best practices whenever possible and effectively foster a culture of engagement.
32. Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
33. Being innovative and recommend new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
34. Other duties, projects and alternate assignments as determined by business need.

You’ll love this job if you:

1. Have excellent organizational and planning skills
2. Excel at priority setting
3. Are customer-focused and service-oriented
4. Possess communication proficiency - verbal and written; appropriate use of grammar
5. Possess sound judgment and decision-making ability
6. Have exceptional problem analysis and problem solving skills
7. Possess attention to detail and accuracy
8. Are able to comfortably deal with highly complex situations
9. Possess flexibility with the ability to work efficiently and effectively with frequent interruptions

This opportunity might be for you if you have:

1. 5+ years of travel industry related experience, with at least 1 year international focus OR equivalent combination of education and experience
2. A history of performance rating exceeding all job requirements
3. Exceptional customer service skills
4. GDS proficiency, Apollo preferred
5. Excellent attention to detail and accuracy
6. Strong verbal and written communication, interpersonal and organizational skills
7. A friendly and professional demeanor
8. Knowledge of industry codes and practices
9. Skills in usage of a personal computer and various software packages
10. Completed specialized training in international faring (preferred)
11. First-hand international travel experience (preferred)

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.

The incumbent may occasionally be required to lift up to 50 pounds

Incumbent must be able to travel by airplane, rail, boat and/or car at any given time as required by the position. Ability to drive to client and company locations.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets.

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

Occasional business travel, and overnight stay may be required - up to 15%. Ability to drive to home inspection locations, if required.

If you share in our passion for teamwork, and our vision to have culture, engagement, and innovation at the heart of all our initiatives, we want you to come soar with Fox World Travel! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at www.foxworldtravel.com/careers.

Work hard, play hard, and travel often with the Fox World Travel Team today!

If hired for this position, you would be an employee of Fox World Travel, therefore, no fees would be associated with your training or employment. Also, Fox World Travel does not charge any fees as part of the application process.

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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