Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

As a key member of the Direct Travel East Region Meeting & Events team, Group Air Travel Advisor-Block Space will be responsible for providing support to block space arrangements for Direct Travel clients. The coordination of group block air movements, include but is not limited to gathering meeting logistics, acting as client point of contact, contracting air agreements and project managing all aspects to ensure deadlines are met. Booking and ticketing of all reservations and management of payment invoices & billing, as well as data entry into the Master Group Air Sheet are also responsibilities of this role.

This role will work closely with client meeting planners and an internal team of travel advisors and report to the team operations manager.

This is a fully remote position.

Expedition Expectations

• Project Manages Group Air Block Space for clients with both domestic and international group events
• Demonstrates industry knowledge including block space air contracting requirements and ticketing procedures
• Supports one or more accounts
• Operates within detailed procedures for all program invoicing & billing
• Interacts with airline group desks, traveler or travel arrangers and provides 1st level of support for customer service and technical issues
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure .
• Request and process invoices, credit card transactions, and other payments as needed
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Engage with meetings and events team, meeting planners, and airline sales and support staff.
• Performs other duties as assigned

Passport to Success

• Extensive domestic and international group block air experience.
• Demonstrates strong time management abilities in order to meet contract deadlines.
• Knowledge of fares and rules/regulations.
• 3-5 years Group air experience on Apollo preferred
• Proficiency with international fares, routings, and required traveler documentation .
• Ability to meet and exceed required performance standards
• Excellent customer service skills required
• Excellent verbal and written communication skills required
• Knowledge of Outlook skills and basic Microsoft platforms

Going the Extra Mile

• Apollo, Scripts, Reporting

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.