Company: Atlas

Location: Remote/Hybrid in NYC/SF

Job Purpose & Summary

Atlas is a fast-growing fintech company redefining luxury lifestyle access for our members. We’re seeking an experienced, service-driven professional to join our Travel & Lifestyle Member Services team. This role centers on delivering premium, concierge-style support for complex and high-value travel and lifestyle requests — including flights, hotels, villas, private charters, sporting events, concerts, and more.

This is an ideal opportunity for a former luxury travel advisor, concierge agent, or lifestyle manager who thrives in fast-paced environments and is passionate about curating unforgettable experiences for discerning clientele. You’ll serve as a trusted point of contact, ensuring members receive white-glove support and seamless execution across every interaction.

Key Responsibilities

• Manage end-to-end travel and lifestyle requests, including researching, booking, and coordinating:
• Commercial and private flights
• Luxury hotels, resorts, and villas
• Event access, and entertainment
• Ground transportation
• Provide timely, high-touch support to members via chat delivering thoughtful and personalized service
• Maintain deep familiarity with internal platforms and third-party tools to ensure efficient and accurate booking execution
• Act as a brand ambassador, reinforcing Atlas’s premium positioning through every interaction
• Identify trends and escalate member feedback to improve service offerings and internal processes
• Collaborate closely with our concierge partners, vendor networks, and internal teams to ensure smooth coordination and handoffs
• Contribute to the development of SOPs, macros, and knowledge base articles for travel & lifestyle workflows

Required Qualifications & Skills

• 1-5 years of experience in luxury travel planning, concierge services, or lifestyle management
• Proven expertise in managing complex travel itineraries and high-end client preferences
• Deep knowledge of global destinations, luxury hospitality, aviation, and event access
• Strong communication and relationship-building skills, with a customer-first mindset
• High level of discretion, professionalism, and reliability
• Operationally sharp — able to work across tools, troubleshoot logistics, and manage multiple priorities at once

Nice to haves:

• Experience with GDS platforms like Sabre, Amadeus, or Apollo
• Experience using Zendesk, CRM tools, or internal ticketing systems
• Personal or professional familiarity with boutique and luxury hotel brands (Aman, Six Senses, Belmond, etc.)

Benefits & Perks

• Competitive salary and equity package
• Comprehensive health insurance
• 401(k) plan
• Unlimited PTO