System One is working with a well-established company that is seeking an experienced Corporate Travel Agent to join their team. This position requires a detail-oriented individual with excellent reservation experience, exceptional customer service skills, and proficiency in operating Sabre GDS software. Additionally, candidates must possess a basic understanding of AIMS (Airline Inventory Management System) and HOTAC (Hotel and Accommodation) modules. This role is fully onsite. The working hours are Wednesday-Saturday 2:00pm-12:00am.
Responsibilities
- Utilize Sabre GDS software to book flights, hotels, cars, and other travel reservations for corporate clients
- Provide exemplary customer service by actively listening to clients' needs, resolving issues, and ensuring a seamless travel experience
- Monitor and manage travel policies, ensuring compliance with company guidelines and budget constraints
- Collaborate with travel vendors to negotiate contracts and secure the best deals on behalf of clients
- Stay updated with industry trends, travel regulations, and new destinations to offer informed recommendations
- Maintain accurate records of travel bookings, expenses, and client communications
- Assist with itinerary changes, cancellations, schedule modifications, and emergency situations
Requirements
- Minimum 2 years of experience as a travel agent or administrative position
- Proficient in using Sabre GDS software to handle flight, hotel, and rental car reservations preferred but not required
- Strong customer service and problem-solving skills, with the ability to resolve issues efficiently
- Proficient in Excel
- Comfortable working with AIMS and HOTAC modules for airline inventory management and hotel accommodations
- Excellent verbal and written communication skills
- Organized, detail-oriented, and able to manage multiple tasks simultaneously
- Must pass a comprehensive background check, including a 10-year history verification and a FAA-mandated fingerprint criminal history records check
Compensation
$15 - $17.20 per hour depending on experience
Posted August 19, 2024