General Position Summary
This position is responsible for setting up reservations and travel itineraries from leisure customers, sub agency, c orporate customer and inquiries from JTB group company in Japan.
Essential Job Functions
FIT Travel Arrangement & Sales
- Corresponds with clients and answers inquiries, provides suggestions and/or makes sales via web, emails and phone calls.
- Makes travel arrangements such as Sunrise tours, JR Pass, Ghibli tickets, airfare, cruises, hotels, and Look American Tours for customers including agencies.
- Assists walk-in customers.
- Conducts sales promotion activities such as sales calls to agencies, flyer promotions, media advertisements, etc.
- Provides various travel information to customers such as destinations, fares and travel regulations.
- Assists with analyzing the business potential of leisure markets.
- Communicates well with vendors, clients and related parties within the organization.
- Handles complicated vendor or client situations.
- Uses good judgment in troubleshooting.
Reservation/Ticketing Management
- Handles reservations and ticketing for leisure customers by email or phone calls.
- Observes, receives and otherwise obtains information from all relevant sources to provide accurate information and advices to maximize cost savings and provide a high degree of customer services.
- Monitors online booking account, issues tickets, and assists with changes, requests for new bookings or other issues.
- Resolves daily occurrences such as weather delays, flight schedule changes, re-issue, hotel rate issues, etc.
- Answers questions from clients regarding invoices, refunds, credits, no show charges, etc.
- Distributes invoices and statements for on time payment.
- Fully understands and acts upon our customer needs at all times.
- Maintains and develops customer base by suggesting products and services which meet and exceed client expectations.
Other & Miscellaneous
- Seeks constant improvement, more efficient and less expensive ways and means in work processes.
- Performs special projects and other miscellaneous duties as assigned by your superiors.
- Maintains high ethical standards in the work place.
- Reports all irregular issues and problems to your superiors for solutions.
- Maintains good communication with your superiors, office staff members and outside contacts.
- Complies with all company policies and procedures.
- Responsible for maintaining a clean and safe working area.
Qualifications
Knowledge, Skills, Education & Work Experience
- Possesses at least 2 years of experience in the travel industry, or equivalent skills, in the area of one's expertise.
- Possesses sufficient knowledge and skills to perform work on his/her own, and provides guidance to team members.
- Proficient in the area of one's expertise, but also knowledgeable about the broader business environment that has impact on one's work.
Tools/Equipment
- General office equipment including phones, fax, copier, personal computer, scanner, etc.
- Software includes the use of Windows operating system, MS office.
Work Environment, Physical & Mental Demands
Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Work is performed in an office environment.
- Infrequent travel is required.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities include the ability to read and analyze data in hard copy and on a computer screen, measure or identify using eyesight and adjust vision focus.
Mental Demands
- The mental demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this position, the employee is required to show mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks, ability to recall and recreate detailed conversation or events, interpret and apply oral/written instructions; remain alert and coherent to take action in stressful conditions.
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Posted August 19, 2024