Air Travel Agent Specialist - Remote
Do you want to be part of a winning team at Viking? Take your career to new heights today by immersing yourself in the thrills of the air travel industry.
At Viking, we have more than 7,000 team members worldwide and the opportunities are endless. As an Air Customer Service Specialist - Remote, you'll take flight as we try to make the world a little smaller, change perspectives and create memories that last a lifetime. We foster a challenging, fast-paced work environment with a focus on small teams, forward progress, and continuous improvement.
What you will be doing during your career with Viking:
Quoting and booking Viking's special negotiated air fares while building guest excitement and confidence
Responding to guest inquiries around the online booking process and tools; outbound calls as needed for follow-up
Addressing technical and procedural questions about booking air with Viking
Proactively updating guests on impacts to their journey by managing notifications and communicating air itinerary updates
Using Sabre and Viking's proprietary systems to efficiently meet guest's needs
You Will Be a Great Fit If You
Have superior technical skills and can operate in a portfolio of tools (cruise reservation system, Sabre, airline web resources, SharePoint, CRM and internal reporting)
Have intermediate to advanced knowledge of Sabre (or other GDS) including ability to book, ticket, refund, price, and assign seats
Can provide the highest degree of warm, personable, and professional service in a call center environment. (Call center experience is preferred.)
Have some travel agency, airline, tour operator, consolidator, or cruise line air department experience. International travel book experience is a bonus!
Are great at active listening, problem solving and critical thinking to truly understand guest needs
What We Offer You
Highly competitive compensation plan (base + commission)
Full benefits including medical, dental and vision at a highly subsidized rate (some plans are fully paid by Viking)
Paid training, vacation, holidays and sick time and a 401k company match
Opportunity to take a free and/or discounted cruise
Highly subsidized gym membership
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name
Pride and excitement of joining an award-winning team, previously named in ocean, in river and in customer service.
To be considered for a career with us, you will need:
Availability to work variable shifts, including evenings and weekends (pre-scheduled)
Basic proficiency on MS Office products
Ability to quickly learn and accurately employ a high volume of technical and procedural updates
Advanced knowledge of world geography
Superior customer service and communication skills
To Be Successful Working From Home
Proficiency with basic computer applications and equipment
MS Office products (Excel, Outlook, and Word)
Web conferencing software (Zoom, Teams)
Windows Sound and Video Settings
Must Be Able To Provide
A distraction-free workspace/environment
Space for a desktop computer with two to three monitors
Stable Power Source And Internet Connection
Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds) and ethernet connection
Connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
Ability to 'plug in' your equipment to your Modem/router during work times
Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive. In 2000, the company purchased Europe's KD River Cruises in order to grow its fleet, to leverage 40 years of river cruising experience and to acquire rights to prime docking locations in key European cities.
The company expanded into the American market in 2000, establishing a sales and marketing office in Los Angeles, California. Since then, Viking has grown to be the leading small ship travel company, offering river, ocean and expedition voyages on all seven continents.
With an operational office in Basel, Switzerland, Viking provides destination-focused itineraries for curious travelers. Each journey includes a shore excursion in every port and an onboard and onshore enrichment program that provides deep immersion in the destination through performances of music and art, cooking demonstrations, informative port talks and carefully selected guest lecturers.
With 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. Viking was voted the River Line and the Ocean Line by Travel + Leisure in the 2022 World's Best Awards. Viking is also rated for both Rivers and Oceans by Condé Nast Traveler, becoming the first cruise line ever to simultaneously earn in its categories from both publications.
Viking marks its 25th anniversary in 2022; by the end of the year, Viking will have welcomed two new identical expedition ships, as well as two new identical ocean ships, new Viking Longships in Europe and new purpose-built vessels for the Nile, Mekong and Mississippi rivers.