Travel Experience Agent - Atlanta, GA (Part-Time)

TripActions

Part-time Leisure Agent Palo Alto, California Remote

At TripActions, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission!

As a member of our Travel Experience team, you will be responsible for directly supporting our users in their travel needs. While helping users you will have the opportunity to offer insights to product, design and engineering teams, directly having an impact in how we scale and improve our product offering. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a market-leading positive experience!

This is a remote, part-time position in Atlanta, Georgia.

What You’ll Do

  1. Assist our travelers with best-in-class personalized support, adding value and solving problems with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
  2. Work to, thrive and achieve through KPI’s that both relate to performance and behavior
  3. Contribute to you and your team's continual learning and upskilling, constantly improving your travel knowledge and platform knowledge so we set the standard for best-in-class travel agents
  4. Build internal relationships across global teams
  5. Feedback to our product and engineering team to be part of the solution in our product improvement
  6. As part of a 24/7 global support team, you may be required to work nights/weekends/holidays as needed

What We’re Looking For

  1. Proven working experience as a Travel Consultant or similar role within the Travel Industry
  2. 2+ years of GDS experience. Sabre preferred however any relevant GDS experience required (Amadeus, Galileo, Worldspan accepted)
  3. Demonstrable ability to handle crises
  4. Solution Oriented; derives satisfaction from solving problems
  5. Empathetic; is able to put themselves in the shoes of others and make decisions considering multiple viewpoints
  6. A Degree or other qualification in Hospitality, Travel, Tourism, Business or relevant field preferred
  7. Metrics driven as an indicator and motivator of success
  8. A skilled communicator, proficient in both verbal and written English
  9. A team player who thrives in collaborating, giving and receiving feedback and lifting others up
  10. Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment
  11. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our unique travel customer service platform TravelXen.
  12. Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
  13. Candidates with a passion for travel

COVID-19 Vaccine Policy - US ONLY

To support the health and safety of our teams and work spaces, we require employees to be fully vaccinated against COVID-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practice. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.

About TripActions

TripActions is the only all-in-one travel, corporate card, and expense solution, providing 8,800+ customers around the globe unprecedented visibility and control over spend. Trusted by finance teams and travelers alike, TripActions leverages real-time data to help companies keep traveling employees safe, reduce spend, and drive productivity.

TripActions’ investors include such visionaries as Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In October 2021, TripActions announced its Series F funding of $275M at an upround post-money valuation of $7.25B to help accelerate future growth plans. In February 2022, the TripActions Group announced its acquisition of Berlin-based travel management company, Comtravo, which was closely followed by the addition of leading Scandinavian travel agency Resia AB, the group’s third acquisition in nine months, following the acquisition of Reed & Mackay in May of 2021.

At TripActions, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a TripActions employee both in and out of the office.

Equal Opportunity

TripActions is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

TripActions complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. TripActions will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@tripactions.com .

Candidate Privacy Notice

Please review TripActions' Candidate Privacy Notice here .