Travel Agent

Rovia

Full-time Leisure Agent Plano, TX Remote

Rovia, an industry-leading travel and lifestyle service provider, is currently sourcing for a Sr. Luxury Travel Advisor to be based in our Plano headquarters or remotely from home. Rovia powers exceptional travel and lifestyle products and experiences across the globe in a fast-paced environment. If you are prepared to grow your career, wear multiple hats, and be part of a growing team with a focus on exceptional service, this may be the role for you.

Rovia is a member of the world’s leading luxury travel organization, Virtuoso, and specializes in the luxury leisure travel market.

Responsibilities:

  1. Book travel for high ranking members
  2. Provide excellent customer service to all members wishing to schedule vacation travel
  3. Responsible for processing client inquiries and providing efficient and accurate travel details as required
  4. Arrange all types of domestic and international travel for air, car, hotel, transfers and activities utilizing a variety of Vendors and Booking Systems
  5. Be the ‘go to’ Travel Advisor our customers need by providing expert travel recommendations
  6. Ensure exceptional customer service while coordinating travel policy responsibilities; effective use of computer systems and phone call management
  7. Build and leverage relationships with peers while coordinating interdepartmental responsibilities
  8. Research and curate client travel inquiries and conduct necessary follow-up to ensure customer needs and sales goals are met
  9. Effectively serve multi-cultural travelers and handling multiple clients
  10. Build client relationships by taking incoming calls
  11. Meet or exceed established sales targets by executing sales strategies and call prioritization
  12. Work within GDS to secure flights, hotels, and car rentals for members as requested
  13. Engage in team meetings and/or training sessions to build knowledge base and awareness of company initiatives

Qualifications:

  1. 5+ years of travel industry experience, with at least 2 years focused on luxury leisure travel
  2. High school diploma or equivalent
  3. 5+ years of Sabre experience, any GDS experience is a plus
  4. In depth knowledge of world geography including the fastest, most cost effective and preferred routing options
  5. Multiple language skills are a plus
  6. Previous experience working in Virtuoso network highly preferred

 

Rovia develops global travel and lifestyle products with industry-leading companies around the world. Our business fosters mutual success through the power of three key elements: inspiration, innovation and integration. Rovia proudly offers competitive salaries and benefits including but not limited to Medical, Dental, Vision, Life / AD&D, FSA, 401K and a robust vacation and holiday package.