International Travel Consultant

Raptim Humanitarian Travel

Full-time Leisure Agent Grapevine, TX

This position is located on-site in our GRAPEVINE TX office. The employee will primarily service the travel needs of Raptim Humanitarian Travel’s faith-based clients across the globe according to company standards of excellence. Travel needs of clients would include but are not limited to international and domestic air arrangements, hotel and car reservations, passport/visa assistance, and travel insurance.

Essential Functions

Responds to client travel inquiries 

  1. Builds strong relationships with clients

Responds within company standards to all emails with attention to detail and accuracy

  1. Uses consultative sales skills and anticipates client needs when presenting options to clients
  2. Utilizes global contracts to maximize profit and provide additional cost-savings for clients
  3. Interacts with clients by thoroughly, accurately, and quickly responding to requests
  4. Follows company procedures and standards of excellence when responding to client inquiries
  5. Communicates effectively, both in verbal and written form
  6. Types with above average speed of 45 words per minute or greater (preferred)
  7. Retains knowledge of client processes and procedures

Participates actively within assigned team 

  1. Assists team members in completing all functions related to servicing the client
  2. Maintains positive working relationships with other employees within the team & company
  3. Attends staff meetings and all scheduled trainings
  4. Adapts to new concepts and ideas with an open mind

Keeps supervisor informed of problems 

  1. Uses analytical thought-process to approach problem solving
  2. Independently researches travel-related problems and provides solution options

Maintains a high level of competency in operating company systems

  1. Keeps current on all internal programs
  2. Keeps current on phone system, Microsoft Word/Outlook, & agency reservation system
  3. Keeps well-organized inbox and email filing system

Projects a positive and professional customer service image

Performs all other duties, as assigned by manager

Requirements/Qualifications

  1. Prior travel industry experience preferred, with preference to international travel experience and business/corporate travel agency experience
  2. Knowledge of travel products, including but not limited to airline routings and destinations
  3. Ability to comprehend written directions, programs, systems
  4. Proficiency in MS Word, MS Outlook (or similar email program), and the use of the internet
  5. Strong customer service skills & sales skills
  6. GDS Experience; Amadeus preferred
  7. Additional skills/qualities required: personal drive for excellence; adaptable; flexible; dependable; integrity; self-motivated and productive; attention to detail; persuasive; personable; excellent communication: written & verbal

People who care - and work with compassion - are needed in the most uncommon places on earth, so they can prevent illness, educate and train, build or rebuild, and give people hope. They can’t always get there on their own; it takes a strong global team to make their travel possible. Our people are always available, willing to listen and understand the changing needs of NGO, humanitarian and mission organizations, offering creative solutions and efficient services that our clients can rely on.