Travel Consultant (Ovation)

Obriy American Express Global Business Travel

Full-time Leisure Agent United States Remote

Full Job Description

The Travel Consultant role at Obriy American Express Global Business Travel is to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide exceptional traveler care, first call resolution and the highest quality of customer service to Ovation Travel and Lawyers Travel corporate clients.

Key Responsibilities:

  1. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing Sabre Global Distribution System.
  2. Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements
  3. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
  4. Prevent fraudulent callers from trying to book trips afterhours by following our security protocols for booking afterhours.
  5. Follow internal compliance and regulatory requirements for all customers and locations supported
  6. Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
  7. Use positive telephone service techniques; act on special customer requests and maintain excellent client relations

Key Qualifications and Attributes:

  1. Detailed understanding of fares and ticketing rules, for car, air, hotel travel
  2. Knowledge and experience of:
  3. Air, rail, hotel, car booking
  4. Exchanges – domestic and international
  5. High proficiency in Sabre
  6. Consultative, proactive, anticipate the callers needs
  7. Detail oriented, ability to review all facets of the request and respond fully and completely
  8. Passion for Excellence in Client Service and Excellent Professional Communication
  9. Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
  10. Problem Solving, with a process improvement mindset

Please be aware that you must be in role for 1 Year before applying for an internal position and have a career-pathing conversation with your leader when considering applying internally.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.