FROSCH - Luxury Leisure Travel Advisor

JPMorgan Chase & Co.

Full-time Leisure Agent Wayland, MA

As a Luxury Leisure Travel Advisor II, your primary responsibilities will include: * Selling tours, cruises, travel packages, customized international programs insurance and other travel services * Collaborating with clients to determine their needs and advising on appropriate destinations, modes of transportation, travel dates, accommodations and cost * Designing detailed itineraries * Utilizing Sabre to book transportation, make hotel reservations, and collect payments and fees * Attending travel seminars to remain up to date with tourism trends * Entering and maintaining data in ClientBase Work Environment * FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

As a Luxury Leisure Travel Advisor II, your primary responsibilities will include:

  1. Selling tours, cruises, travel packages, customized international programs insurance and other travel services
  2. Collaborating with clients to determine their needs and advising on appropriate destinations, modes of transportation, travel dates, accommodations and cost
  3. Designing detailed itineraries
  4. Utilizing Sabre to book transportation, make hotel reservations, and collect payments and fees
  5. Attending travel seminars to remain up to date with tourism trends
  6. Entering and maintaining data in ClientBase

Requirements

  1. Strong sales skills and proven work experience as a travel agent
  2. Excellent understanding of cruises, tour packages and FITs
  3. Experience with Sabre/Apollo is required
  4. Proficient in Microsoft Office, specifically Outlook and Word
  5. Ability to interact, communicate and negotiate effectively
  6. Ability to sell international customized programs, tours and cruises
  7. Capable of managing a demanding workload, as well as following up with clients and providing a premium level of service
  8. Ability to multitask, assist where needed, maintain a strong attention to detail, resolve problems independently, and work well under pressure
  9. Impeccable listening skills, willingness to learn, and ability to work well in a team environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans