Global Travel Manager

GE Healthcare

Full-time Non-agent travel job San Francisco, CA

Role Summary

The Global Travel Manager (GTM) will be responsible for the day-to-day Global Travel Program operations and procurement practice. Responsibilities including leading a team of category managers, identify efficiencies, and ensure the safety and well-being of all travelers. The GTM will report to the Sr. Manager, Global Travel on all aspects related to the program.

Essential Responsibilities

  1. Collaborate with key stakeholders to provide transparency on spend across all travel categories.
  2. Manage and support the end-to-end migration project(s) for GE Healthcare globally across full spectrum of Travel related processes, tools and services.
  3. Manage and support stakeholder management in complex migration projects.
  4. Contribute to the execution & development of the operational plan in line with the Global, Regional and Local requirements
  5. Drive service readiness. Working with operations team and IT integration to confirm technology requirements & limitations, and building & executing remediation plans where required.
  6. Collaborate with Sr. Manager of Travel to plan and prepare go/no-go service readiness assessment meetings. Support post go-live stabilization.
  7. Operate constructively within a matrix organization, ultimately driving aligned and clear expectations for the organization.
  8. Complete Global Travel Agency implementation including program management, review, and analysis.
  9. Oversight of the travel management company(ies) including all operational issues, SLA’s, management reporting systems, and adherence to policy.
  10. Develop, implement and manage all travel vendor relationships and programs (agency, air, hotel, car rental, fleet, and other travel related services.
  11. Must have strong ability to use various automated travel technology tools including travel management reporting tools and self- booking tools.
  12. Develop strong internal working relationships with all departments especially Finance, Recruiting, Benefits, Workplace Services, Safety & Security, Meetings/Events, Marketing, Sales, Purchasing, Executive Admins, IT and International locations.
  13. Design and implement travel training/seminars for travelers and travel arrangers.
  14. Maintain travel intranet and organization communication platforms.
  15. Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices.
  16. Benchmark, analyze, monitor, and report on travel expenditures and compliance.
  17. Provide monthly and quarterly reports for corporate travel expenditures against budgets and forecasts.
  18. Work with Risk Management on Duty of Care issues, car accidents, and other incidents relating to business travel.

Qualifications/Requirements

  1. Bachelor's degree from an accredited university or college in Accounting, Finance, or Business Administration or minimum of 10 years of travel industry and procurement experience
  2. Some travel required

Desired Characteristics

  1. Extensive and proven collaborative and leadership experience
  2. Robust understanding of travel and expense, including sourcing, contracting, negotiating, tools, and processes, as well as finance, buy to pay, HR, and other cross business resources
  3. Strategic thinker; proven ability to anticipate and resolve complicated issues
  4. Proven project management skills (multi-faceted & complex projects) with ability to handle multiple tasks and deliver results on time
  5. Excellent interpersonal, influencing, communication, presentation and facilitation skills
  6. Strong ownership & accountability, with a proven track record of execution
  7. Strong analytical and strong problem solving skills; effectively evaluates information/data to make decisions
  8. Anticipates obstacles and develops plans to resolve those; creates actionable strategies and operational plans
  9. Has cultural awareness & sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
  10. Demonstrated ability to interact effectively at all levels of organization
  11. Good understanding of HR considerations in respect of hiring, onboarding, managing attrition as well as European & local works council regulations and EU GDPR
  12. Strong analytic skills: able to clearly link financial results to operational performance drivers generate alternatives and drive positive change.
  13. Clear thinking / problem solving: successfully led cross-functional projects/process improvement within Sourcing function involving process improvement; able to quickly grasp new ideas.
  14. Excellent communication skills: experience working across multiple levels (including executive level), functions and regions; able to clearly communicate complex information in a simple to understand manner; able to deliver message effectively verbally and in writing.