Private Groups & Tailor Made Travel Consultant

G Adventures

Full-time Non-agent travel job Boston, MA

The Private Groups and Tailor Made Travel Consultant is energetic, highly motivated, detail obsessed and results driven. You are accountable for all aspects of booking private groups and tailor made travel for direct customers and travel agents. This role is aggressive in driving the sales and service, creating Private Groups and Tailor Made experiences, that change peoples lives. 

Responsibilities:

  1. Design private group and tailor made itineraries in consultation with direct travellers and travel agents 
  2. Manage all fulfillment and financial aspects of booking according to company guidelines
  3. Maximize conversions by following up on enquiries, quotes and pending bookings in established timeframe 
  4. Ensure all booking details are complete and accurate in accordance with company and department guidelines 
  5. Communicate and advocate product and price value in support of successful conversions
  6. Track Private Group and Tailor Made sales against agreed targets
  7. Meet or exceed established G Adventures Service standards 
  8. Demonstrate competency of destination knowledge 
  9. Identify opportunities and work with the Outside Sales team and agency partners to capitalize on Private Group and Tailor Made targets
  10. Achieve high level of client service at all stages of the process to encourage repeat business.
  11. Collaborate with internal departments to facilitate booking process, pricing and sales
  12. Make recommendations for process, procedure and technology improvements

Requirements: 

  1. 2+ years Private Group and Tailor Made Travel Industry Experience
  2. 2+ Years Customer Service and Support Experience 
  3. Exceptional selling and customer service skills 
  4. Motivated to achieve sales targets and other key performance indicators
  5. Intimate geographic, destination, cultural and world geography knowledge 
  6. Excellent verbal and written communication skills with an emphasis on telephone sales
  7. Detail oriented with excellent organizational skills and ability to multi task
  8. Strong computer skills required and ability to quickly master new technologies
  9. Good judgment and problem solving skills
  10. Ability to work in a team environment
  11. Excellent inter-personal skills
  12. Self-starter with the ability to make decisions
  13. Travel and Tourism Degree or similar
  14. GDS and Reservations Systems Experience
  15. Familiarity with Salesforce an asset