FCM Travel Solutions is a leading US business travel management company with substantial growth plans looking for someone who succeeds in a dynamic, fast-paced, high-energy, high-motivation environment. FCM's division of Online Customer Care (OCC) is looking to hire a corporate online support travel consultant to nurture and support client relationships as well as to deliver a comprehensive online travel support service that assists our valued clients with meeting their online travel program goals.
- Must have GDS experience - SABRE
- Must have travel agent experience
- Experience using CONCUR preferred
The Key Objectives Of This Position Include
To provide level one online booking tool support service for Cliqbook, Resx, Getthere, and NUtravel
To deliver first class customer service to the client
To transact all clients travel requirements, in a timely, accurate, friendly and helpful manner
Actively develop client relationships
Ownership of any client feedback and complaints
Requirements For This Position
Experience in a corporate online support center and/or corporate travel consultant experience
Strong target/goal orientation
Proficient in Sabre and/or Apollo
Strong educational background
Solid technical skills
A passion for technology and travel
Must have the ability to work under pressure and effectively multi-task while maintaining professional rapport with corporate clients.
Candidates should possess decisive and successful problem solving skills, be detail-oriented and have effective verbal communication skills.
First level online support for travelers utilizing an online booking tool and travel portal
Provide technical and navigational assistance by email or phone
Assisting in making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
Following company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, ticketing, Phase IVs, tickets exchanges/changes, CRS/GDS productivity.
Working as a team member and assisting other agents as needed in completing all functions related to servicing the client.
Maintaining favorable working relationships with accounts and all other company employees
Providing solutions to travel related problems clients may have experienced with arrangements.
Keeping supervisor promptly and fully informed of all matters of significance.
Maintaining good attendance.
What's in it for you?
- A base salary of 45K
- Fully paid training
- Travel industry discounts
- Leadership career pathways
- International career opportunities
- Comprehensive benefits package including medical, dental, vision, 401K, life insurance, and stock options