Travel Coordinator

DAL Global Services LLC

Full-time Non-agent travel job Atlanta, GA

The Employee Travel Coordinator is responsible for managing the employee experience by responding to employee inquires and coordinating Company Business and Leisure travel for employees in a timely and professional manner.

 

 ESSENTIAL FUNCTIONS/TASKS

  1. Provides guidance to managers and employees regarding travel policy and procedures related to flight privileges and Company business travel.
  2. Makes reservations for Company business travel and follows-up with customers concerning travel plans and makes adjustments as needed.
  3. Answers employee questions over the phone, emails and books one-way, return, and connecting flights to desired destinations.
  4. Assists with employee communications related to new policy and procedures such as travel and employee program initiatives.
  5. Reviews flight pass applications and new hire paperwork and inputs information into the system.
  6. Answers incoming calls and respond to employee emails in a timely and professional manner.
  7. Assists new employees with on-boarding questions and processes HR paperwork.
  8. Other duties as assigned.

QUALIFICATIONS/SKILLS/ABILITIES

  1. Excellent computer and customer service aptitude.
  2. Strong problem-solving, organizational, and multi-tasking skills.
  3. Ability to learn new technology to service customers.
  4. Customer orientation and ability to adapt/respond to employee questions in a professional manner. 

EDUCATION: Bachelor’s Degree or equivalent work experience preferred. One (1) to two (2) years of customer service/call center experience is preferred.