Work from Home – Travel Consultant -Travel & Lifestyle Services (Starting in September/October 2022): May include $2,000 Sign-on Bonus:

American Express

Full-time Leisure Agent Charlotte, NC Remote

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way. Join #TeamAmex and let’s lead the way together.

If selected for this role, you may be eligible for a $2,000 dollar sign on bonus, less applicable deductions*

Whether you’re a tenured travel professional or just starting your travel career; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing each day:

  1. Delighting our Premium Card Members with unforgettable travel experiences
  2. Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
  3. Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
  4. Communicate new and existing product offerings and value propositions relevant to the Card Member
  5. Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach and earning their dedication
  6. Shown ability to provide premium customer service, ideally in a call center environment
  7. Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
  8. Basic geography knowledge with ability to locate continents and travel destinations worldwide
  9. Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
  10. Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
  11. Technically able and used to using computer applications and personal devices, can navigate PC and basic MS Office easily
  12. Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
  13. Travel Agency, Travel Reservations, Cruise and Tour experience is a plus

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.

Work at Home Requirements:

  1. Through our Bring Your Own Internet (BYOI) Program, you will be required to locate internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date.
  2. Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted).

Additional Requirements:

  1. A secure home office, located at your confirmed address of residence, free from background noise or other distractions
  2. Candidates must reside in one of 47 states where we currently hire (all U.S. states, except for Alaska, California, and Hawaii).
  3. Sign-On Bonus Eligibility Requirements The sign on bonus will be paid to eligible individuals in three instalments: $500 after three months of active employment, $500 and after six months of active employmentand $1,000after 12 monthsof active employment(less applicable deductions) The sign on bonus is contingent on eligible colleagues being actively employed in role and remaining in good standing during the relevant periodof time.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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