Corporate Operations Travel Manager

ADTRAV Travel Management

Full-time Non-agent travel job Birmingham, AL

We are looking for highly motivated Corporate Operations Manager that is excited about problem solving, enjoys working in an team orientated environment where those contributions are valued, make a difference and are rewarded.

The Corporate Operations Manager will be responsible for the successful completion of travel arrangements for our corporate clients, manage all activities related to operations and development of company products by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

-Develops and maintains operations business plans to include all program requirements and labor hours.

-Establishes production and quality control standards, manages to budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of products ordered.

-Performs administrative activities associated with the effective management of operations, including compiling, storing, and retrieving production data for reports.

-Determines responsibilities of assigned organization and staff positions to accomplish business objectives.

-Trains and ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations.

-Monitors agent bookings to ensure all air, hotel, rail and ground transportation request are booked within contractual guidelines.

-Advises clients on travel requirements such as visas, passports, immunizations, etc.

-Respond and resolve client operational failures within a timely manner.

-Conduct staff and training meetings that should include ongoing updates in the travel industry and office procedures.

-Champion the proper use of ADTRAV tools by participating in developments and enhancements as well as monitor for execution from the agents.

-Manage agent productivity, accuracy of work and attendance.

-Maintain a positive working relationship will all clients

-Develop/implement processes and procedures to ensure efficiency of the corporate operations team

-Assist agent with storing fares when needed.

-Answer agent day to day questions.

-Schedule account specific training for new and existing agents.

EDUCATION AND EXPERIENCE:

-Strong working knowledge as a booking agent

-Experience in managing business functions as well as leading others

KNOWLEDGE, SKILLS & QUALIFICATIONS:

-Excellent phone etiquette and customer service skills.

-Working knowledge of a GDS System. Sabre experience preferred.

--Excellent industry knowledge and reservation skills.

-Knowledge of ticketing procedures.

-Ability to meet and maintain required performance standards.

PHYSICAL REQUIREMENTS:

-Ability to perform work utilizing a computer for extended periods of time

-Ability to sit for extended periods of time without leaving work area.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

-Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; work well in group problem solving situations.

-Project Management - Develops project plans; communicates changes and progress.

-Technical Skills - Assesses own strengths and weaknesses.

-Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.

-Oral Communication - Speaks clearly and persuasively in positive or negative situations.

-Change Management - Monitors transition and evaluates results.

-Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well.

-Managing People - Takes responsibility for subordinates' activities; Provides regular performance feedback.

-Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

-Visionary Leadership - Inspires respect and trust. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

-Ethics - Treats people with respect.

-Organizational Support - Follows policies and procedures.

-Strategic Thinking - Develops strategies to achieve organizational goals.

ADTRAV Corporation is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.